_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Group Job Details Tableau is as much a philosophy as an amazing suite of tools. We enable people to transform data into something visual and understandable, enabling people to make important decisions based on those insights. Our platform has been key in helping fight Malaria, Ebola, and most recently COVID19, by providing data insights to medical professionals into where these diseases are spreading. Through the Tableau Foundation's Racial Justice Data Initiative (, we are helping partners and local changemakers to use data to fight institutional and structural racism. If you are passionate about technology, but also care deeply about doing something meaningful, Tableau is the place for you. What you'll be doing As the Manager, Customer Renewals & Success you will be responsible for leading a team of 6-8 Customer Renewal Managers. You and your team will drive customer adoption of our products and services to maximize their investment in Tableau, teaming with cross-functional teams to mitigate risk and to drive superior renewal this role you should be comfortable coaching a high performing team of CRMs dedicated to our LATAM and/or USCA Commercial customers. As the manager you will also be a member of the Customer Success Leadership team focused on being a voice of the customer internally.Some of the things you'll be doing include + Responsibilities include but are not limited to; resource management, hiring, mentorship, and performance management.+ Develop the individuals on the team through call-shadowing with immediate feedback, as well as ongoing 1:1 coaching.+ Achieve or exceed monthly/quarterly/annual renewal targets and provide an accurate individual and team forecast and risk analysis.+ Tight management and oversight of team's pipeline in CRM system.+ Take the lead in ensuring operational efficiency and process development for highly transactional inside sales team.+ Be able to develop the team to execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship.+ Identify and help develop and educate renewal best practices and processes across the team.+ Serve as point of escalation for critical customer issues. Work cross departmentally to resolve issues and help remove barriers for the team.+ Maximize account growth opportunities by playing an active role on the account team and helping to identify upsell/cross-sell opportunities.+ Maintain deep understanding of Tableau's platform and coach your team to speak with customers about the most relevant features/functionality for their specific business needs.+ Monitor and report on the health/risk of assigned accounts across Tableau's leadership team. Provide leadership with visibility to renewals and solicit involvement as required.+ Be the voice of the customer cross departmentally ensuring customer satisfaction. Communicate risk clearly and take the lead in developing resolution strategies.+ Accelerate the ramp time of new hires by providing sales, software and process training.+ Recruitment: Tableau hires company builders; employees are expected to be on the constant lookout for the best talent to bring onboard, helping Tableau continue to build one of the best companies in the world.+ Other duties as assigned. Who you are + Experienced. 5+ years experience, with 2+ years management experience in a Customer Success/ Account Management/Program Management/Project Management role for a software company with working experience with software renewals. Bachelor's degree or equivalent.+ Strong Communicator. Strong communication and leadership skills, both internally & with customers. Ability to influence all levels of leadership ranging from analysts to C-level executives. Preferred fluency in Spanish and/or Portuguese.+ Leader. Management background, with demonstrated experience motivating a team with a successful renewals and customer track record.+ Detail oriented. Strong organizational and time management skills with the ability to multi-task and prioritize in a fast paced, dynamic work environment. Ability to prioritize, detail oriented, and maintain high accuracy in a timely manner.+ Problem Solver. Ability to identify the business problems, propose a solution, and see a problem through to resolution.+ Domain. Strong analytical skills - Ability to oversee and manage renewal forecast. Using Tableau, ability perform analysis to understand trends in the business.+ Passion and Conviction. Passionate about helping customers maximize the benefits of Tableau and understand the important of success to the account and the individual. You've worked to sell and motivate external stakeholders and partners.+ Data Rock Star. Experience using business intelligence tools (ideally Tableau) and are able to expertly discuss product features with technical customer teams.+ Energy and Enthusiasm. Demonstrated creativity with customer engagement and problem solving.+ You are a Recruiter! T ableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with (or .Salesforce welcomes all.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. 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