Resident Services Manager - Social Services

AHC Inc.
Arlington, VA
May 06, 2022
May 17, 2022
Full Time
AHC is a non-profit, community-based organization located in Arlington, Virginia. Its mission is to provide safe, decent and affordable housing to persons of low or moderate income. The organization owns and operates 25 multifamily rental properties in Arlington County, 6 in Alexandria & Fairfax County, 9 in Baltimore, Maryland, and 5 in Montgomery County. In addition, AHC currently offers educational programs and support services for its residents and their neighbors at eleven on-site community centers. A' The general purpose of resident services is to offer programs that will improve the quality of life at AHC properties and strengthen the neighborhoods where AHC properties are located. A' The Resident Services Manager is responsible for providing case management services to senior residents (62 and older, independent living) with varying levels of need, and the implementation of programs in one multifamily apartment community in Arlington County, Virginia. His/her responsibilities include connecting residents with needed and available community resources, coordinating and implementing social activities & educational programs for seniors. A' Responsibilities include:Case Management: Provide holistic and comprehensive case management services to all residents in need at the property including: intake assessment, benefit assessment, goal setting, long & short term case plan development, progress monitoring, advocacy and referrals to Arlington County resources. Assist residents in completing forms and applications and guide them in making linkages to appropriate agencies. Manage, Plan and Implement Programs and Activities: Identify the needs of the senior population and respond with appropriate workshops, programs, and activities, as prioritized and agreed upon in consultation with supervisor. Programs are designed to decrease isolation and facilitate aging in community, with a special emphasis on health/wellness and financial fitness. Ensure programs are offered at times convenient for the majority of residents, including some evening programs for residents who work during the day. Facilitate Communication with Residents and Recruit for Programs: Maintain consistent, positive communication with residents about programs, activities, services and other aspects of living in the apartment community. Produce a monthly newsletter that includes an accurate calendar of events and opportunities. Update the bulletin boards at least weekly. Coordinate with property management to facilitate monthly resident meetings to discuss resident concerns, get resident input about programming decisions, and recruit residents to participate in programs. Cultivate and Maintain Partnerships: Build partnerships with Arlington County's Adult and Disability Services Division and other community partners, including non-profits and vendors, to bring relevant workshops, programs, activities, and opportunities to the community. In consultation with supervisor, create relevant memoranda of understanding with partners and vendors to ensure compliance with accounting and risk management best practices and clear communication with all parties involved in the partnerships.Supervise Volunteers: Coordinate and supervise volunteers to work as facilitators and help meet other community needs. Support volunteers by providing curricula, when appropriate, and all other necessary program materials. Manage Program Budget: Based on program participation data and other input from residents, use the allocated program funds to provide a variety of popular programs and useful services without overspending. Provide accurate and timely documentation of all expenses. Collect and Manage Data for Reporting Purposes: Use systems to collect data on how the center is being used and by whom. Compile and enter relevant data in online data base. Produce monthly reports on time each month and other reports, as requested. A' A' Maintain Community Spaces and Equipment: Ensure that groups using the community room and computer center clean up after each activity and take care of the equipment in each room. Maintain computer equipment by coordinating technical support for adjustments and repairs, as necessary, and upgrades, as possible.Minimum requirements: Bachelor's degree plus at least 2-3 years of case management experience. Social Work degree and/or experience working with senior citizens strongly preferred. Strong interpersonal and organizational skills essential. Strong motivation and the ability to work independently required. MS Office proficiency also required. Database experience preferred. Spanish or other relevant second language ability preferred.A' ??For immediate consideration, please email your cover letter and resume to jobs@ or visit & apply on our website , under the "A< oeAbout Us' tab.EOE

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