Senior/ Technical Product Manager Build+Rebuilt Trust

Employer, Inc
Dover, DE
May 11, 2022
May 15, 2022
Full Time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsSalesforce, the Customer Success Platform and the world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the Worlds Most Innovative Company according to Forbes, and one of Fortunes 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!Department Description:Trusted customer success is our #1 value. Delivering the highest standard in system availability, performance, and security is our top priority. The Technology Service Delivery product team works across products, technology, sales, services, marketing, finance, and legal to:Drive the Service Delivery product portfolio (availability, performance, and resilience features)Promote the cloud-scale architecture and technology that powers the worlds most trusted enterprise cloudDeliver leading-edge positioning, compelling content, thought leadership, and enablement to build trust with customers, and rebuild it with the ones who have experienced technology issues and incidents.Role Description:The Salesforce Technology Service Delivery product team is looking for a technical product manager who has in-depth knowledge of cloud-scale architectures and is dynamic, creative, and has great interpersonal skills to help differentiate and grow our business. A big part of the job includes serving as the technical subject matter expert for the Salesforce cloud-scale architecture and technology. Your expertise will be applied to investigating technology challenges and creating content that conveys our vision and strategy, understanding market needs and trends, and collaborating with sales and services to deliver innovative technical product marketing programs. In this role, you will also leverage your product management skills to help drive the Service Delivery product portfolio roadmap.Position Responsibilities:Promote the Salesforce Service Delivery and cloud-scale architecture/technology through scalable technical messaging / positioning programsDrive the Service Delivery product portfolio roadmap (availability, performance, and resilience features across all Salesforce products, and in all geographies)Scale programs that increase customer trust with Salesforce across the company so every customer-facing employee can effectively build and rebuild customer trustRebuild trust with customers by conducting customer outreaches related to service incidentsRepresent Salesforce as a technical subject matter expert at customer interactions, industry, and corporate events, and through community sites and social mediaRepresent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process.Work closely with cross-functional teams to drive the business & product strategy, then track, measure, and report against objectivesDevelop compelling materials to market our innovation, cloud-scale architecture, roadmap, applications, processes, security, and reliability across all Salesforce products, and in all geographiesRequirements:6+ years experience in technical product management/product management/product/service engineering for a high tech company (cloud experience preferred)Systems engineering, software design principles, or another technical discipline foundationBackground in cloud-scale architectures/technologiesExperience in messaging, positioning, communicating cloud-scale architectures and technology to internal and external audiencesProven ability to set a vision, excite and lead (directly and/or by influence) cross-functional multidisciplinary teams to achieve a product visionExperienced and effective in high-stress, challenging customer situations (rebuilding trust scenarios with customers following technology impact)Strong affinity for metrics and a bias toward data-driven decision makingHands-on ability to create a range of technical product assets (presentations, web and copy content, email campaigns, media, etc)Exceptional communication skills, including writing and executive presentationsA self-motivated individual capable of working in a fast-paced, startup environment, both remotely and in person.Desired Skills and Experience:Experience with Salesforce including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, reporting, and dashboardsPlatform services/infrastructure product development experienceFor Colorado-based roles: Minimum annual salary of $128,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ( .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with () or .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the Most Admired Companies in the World and one of the 100 Best Companies to Work For eleven years in a row, and named Innovator of the Decade and one of the Worlds Most Innovative Companies eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something thats so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.