Intermediate-level A/V Programmer and Field Technician

Employer
Athena Intelligence Group LLC
Location
Washington, DC
Posted
May 11, 2022
Closes
May 15, 2022
Ref
516996226
Hours
Full Time
This position reports to an on-site to a private production studio based in DC.The role requires onsite installer services to 1) replace end-of-life (EOL)audio-visual (AV) equipment with GFE; 2) upgrade the firmware on AVequipment; 3) install display and camera wall mounts, ceiling arraymicrophones, andwirelesswall-mountedmicrophonereceivers;and4)run AVcabling.Thepositionwillrequiretravelandworkforoneweekeachatfourregional government offices. Qualified individuals should be capable ofsupporting AV enhancement installations and replacing EOL AV equipmentwith GFEequipment.ProjectDelivery:Serveasamemberoftheoperationsprojectteamthatdeliversproposedsolutions to the customer to ensure deliverables are met. Providecustomer/business orientation, technical input, and overall projectconsultation. When designated, performs the role of Project Manager forselectedprojects.Provides guidance and training to less experienced programmers andinstallationtechnicians;Providestatusreports andbriefingstomanagementonaneededbasis Troubleshooting, re-installation, and new installation of electroniccommunication systems, including but not limited to video teleconferencing(VTC), audio-video (A/V) presentation, cable TV distribution systems, andequipment.Assistswithvoice/datastructuredcablinginstallations.Education/SkillsRequirements:Highschooldiplomarequired,Associatesdegreeorhigherpreferred.CTScertificationpreferred.2+yearsofexperiencewithA/VInstallationand1+yearsofCrestronandQSCprogramming,certificationstrongly preferred.Minimum of three (3) years of experience working as a technician,includingexperienceworkingwithDigital ProjectionSystems,PlasmaandLCDMonitors,Cameras,VideoSwitchers,andAudioandLightingSystems.EffectivelycommunicateinEnglish,inbothwrittenandoralforms.Mustbeabletobend,squat,crawlorclimband liftupto50 lbs. Mustdemonstratecriticalthinkingandanalyticalreasoningskills.Abilitytoworkonmultipleprioritieseffectively.Abilitytoprioritizeconflictingdemands.Demonstrated track record of the ability to execute assigned projecttasks withinanestablishedschedule.Abilitytoworkcollaborativelyinateamenvironment.Possesses sounddocumentationskills.Basic understanding of data communication principles.Basic familiaritywithnetworktroubleshootingtechniques.Basic understanding of network traffic management concepts. Basic understanding of DHCP and DNS servicesDemonstrated understandingofIPAddressing.Demonstratedunderstandingofcommonoperatingsystems(Windows,Linux,MAC,etc.)Ability to articulate and explain the function of network switching or howlayer2 technologyfunctions.CERTIFICATES,LICENSES,REGISTRATIONS:DriversLicenseDesiredCharacteristics Crestronsystemsexperiencepreferred.Strongunderstandingofweb-basedvideoconferencingsolutions,Teams,Zoom,WebEx.Cablingexperienceandbecapableofreadingandinterpretingblueprints, drawingsandschematics.Customer Service Orientation: Theabilitytoprovideexcellentserviceto clients and ensure their complete satisfaction. This includes greetingand interacting with clients in a friendly and enthusiastic manner,building trust, anticipating and meeting client needs and preferences,remaining calm and professional when dealing with clients that aredifficult or upset, taking ownership of client issues or problems, andtakingactiontoquicklyresolve problems. Interpersonal Skills: The ability to develop and maintain professional,trusting, and positive working relationships with managers, supervisors,staff, coworkers, guests, and vendors. This includes being cooperative, approachable,andtakingtimetolistentoandaddressothersquestionsor concerns; treating others with kindness, respect, and dignity; andexpressing empathy and compassion when dealing with the needs andproblemsof others.MicrosoftOffice:TheabilitytouseMicrosoftExcel,Word,Access,PowerPoint, andOutlookcomputerprogramsproficiently.ComputerSkills:Thewillingnesstolearnandabilitytousecomputersystems and software packages to input, access, modify, store, oroutputinformation ortoexecuteprogramsoranalyses.Thisincludesthe ability to enter and retrieve data from computer systems using akeyboard,mouse,ortrackball.Planning and Organizing: The ability to set priorities, plan andcoordinate workactivities,andobtainandmanageresourcessothatworkobjectives areaccomplishedefficiently.DetailOrientation: Theabilitytoattendtoandverifytheaccuracyand completenessofdetailsinworkactivities.Thisincludesfocusingonthesmall details of work activities and taking the necessary time to ensurethatallthedetailsofcompletedworkarecorrectandofhighquality.Conferencing: Knowledge of conferencing equipment in order toestablish necessaryconnectionsbetweenthevariousparties.Internet: Knowledge of the hardware necessary to establish wired orwireless internet connections. This includes the ability to troubleshootcommonconnectivityissues.Computer Connections: The ability to make connections betweencomputers andperipheraldevicesincludingLCDprojectors,monitors,printers,external storagedevices,andaudiodevices.SetLayout:Knowledgeofthestandardroomset-upsfordifferenttypesof events.

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