Membership Counselor

Lutherville Timonium, MD
May 11, 2022
May 15, 2022
Full Time
Job DetailsJob LocationBrick Bodies Padonia - Timonium, MDPosition TypeFull TimeTravel PercentageNoneJob CategorySalesPOSITION SUMMARYThe Membership Counselors (MC) goal is to provide a World Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of Helping Members Feel Comfortable and our core purpose of Changing Peoples Lives. The MC is a promoter of the brand but, above all, a listener who genuinely care about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members needs, exceeding expectations and creating raving fans.KEY RELATIONSHIPSDevelop and maintain excellent working relationships with:General Manager and Membership Team LeaderAll club team membersCorporate Wellness DirectorClub Performance DirectorWe set out below some of the tasks and responsibilities that we expect you to be accountable for. These include, but are not limited to the following:LEAD GENERATION/SALESGenerating new salesBeing informed of current sales campaigns and presenting them to prospectsGreeting all guests entering the club and touring themHandling Telephone Inquiries, and converting 75% or more into appointmentsMaking a minimum of 50 phone contacts per day, includes prospects, low usage members and former membersObtaining referrals from membersPerforming 3 to 5 hours of community outreach per weekMEMBER RETENTION/CUSTOMER SERVICEHave knowledge of and participate in all club's services, products and programs.Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classesEncouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership ng knowledgeable of all club activities and operational mattersActing as the MOD (Manager on Duty) when scheduled, including using the MOD Building Inspection ReportBuild rapport and lasting relationships with prospective and current membersADMINISTRATIVECompleting daily worksheets and submitting them to the Sales Manager at the end of every shiftUpgrading/changing member account informationMaintaining the proper paperwork necessary to complete membership sales and follow-up with prospectsVALUESRole model the Brick Bodies Core Values Live the Brand Be Tenacious Be a Team Player Recognize and praise behavior aligned with our valuesIdentify opportunities for continual improvementSKILLS/EXPERIENCECollege degreeTwo years of commissioned sales experience (preferably in a health club or related field) are preferred, but not requiredCurrent CPR/AED certificationStrong customer service, communication and interpersonal skillsPositive attitude with the commitment to excellenceAn entrepreneurial spiritConfidence to perform on an incentive-based salaryStrong organizational skillsBasic computer skillsEffective time management skillsSPECIAL CHARACTERISTICSEnthusiastic, energetic, personable and friendly dispositionAbility to work well unsupervisedAbility to work well with peopleStrong work ethicResourceful, creative, decisivePerseverance