VTC Technician with Security Clearance

Belcan Federal
Washington, DC
May 11, 2022
May 15, 2022
Full Time
Job Summary: This position requires a combination of technical knowledge, enthusiasm, great interpersonal skills, commitment, and a willingness to go the extra mile. This is a dayshift position, Monday through Friday with the possibility of occasional after-hours support. Technician must provide support for video teleconference (VTC) customers, and conduct routine troubleshooting of video cameras, microphones, projectors and flat-panel displays, touch screens, Smart boards, speakers, amplifiers and other VTC associated equipment. Responsibilities: * Provide Tier 1 & Tier 2 support to agency VTC customers both domestically and overseas. * Receive and respond to reservation requests for VTC and conference room requests and enter them into an automated PC based reservation system. * Receive and respond to site registration requests for conference room installations and enter them into an automated PC based reservation system. * Ensure users are informed of status of their reservation requests, providing confirmation, testing, cancelation, or information on any other changes, as required. * Collect, compile, and maintain local facility data necessary to produce system reports on utilization, system performance, and maintenance. * Schedule VTC conferences for customers and provide information on system availability to authorized users. * Install hardware and software related to conference room video teleconferencing facilities and maintain video equipment. * May assist with VTC equipment setup for an individual conference and monitoring of equipment performance during video conferences. * Utilize knowledge of system characteristics to provide advice on audiovisual requirements and conduct of VTC's. * Test facility audiovisual and VTC equipment to ensure proper operation and configure equipment and venues to accommodate special user needs. * Establish connections and provide equipment operations services during individual conferences. Monitor, review, and analyze overall VTC equipment and system performance to ensure its satisfactory operation. * Recognize system or equipment problems and make necessary corrections and/or adjustments. * May perform operator maintenance in accordance with the system contract. * Troubleshoot VTC equipment impairment and make repairs and/or identify need for contracted support. Use Remedy ticketing system for entering/monitoring/reporting on customer requests and support. Requirements/Experience: * Experience working with VTC systems O&M and installation or one to two years working on a Helpdesk. * Experience with Cisco/Tandberg Codecs, Multipoint Controlling Units (MCU) and associated audio/video equipment. * Experience with AV/VTC Network and components. * Must be able to obtain an Active Secret Security Clearance and ability to obtain Top Secret. * Ability to communicate effectively with customers by telephone, email, and face to face. Education: * Typically requires high school diploma or equivalent and two to three years of related experience. Shift information: * Monday-Friday Travel: * No Travel We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local laws

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