Customer Service Rep

Kelly Services
Sparks Glencoe, MD
May 11, 2022
May 15, 2022
Customer Service
Full Time
**Kelly Services is looking for a reliable candidate with great attention to detail and excellent customer service experience This position will be 100% remote **90%Provide service to customers via telephone regarding first level Web Support, Fuel Card, Vehicle Ordering, and Insurance Cards (US) inquiries, Process entry level FNOL (accident - First Notice Of Loss)+ Handle calls in an efficient manner, minimizing driver/client time to resolve issues+ Strive for first call resolution+ Exhibit applicable empathy during each call, to ensure a superior customer experience+ Assess caller's needs, clarify information, research any issue, and provide solutions and /or alternatives+ Meet personal/team qualitative and quantitative targets+ Work effectively in a team environment, and when needed - provide back-up support for administrative tasks5%Applicable follow-up tasks as needed5%Other duties as assigned**Purpose and Accountabilities**Deliver a superior client experience; handling incoming calls related to multiple parts of our organization in an efficient, effective, and accurate manner.**Position Requirements -Education and Experience**+ High School diploma/GED required+ Previous customer service experience preferred**-Knowledge and Competencies**+ Strong customer service skills/customer focus/ phone contact handling skills+ Excellent time management skills/able to re-prioritize regularly+ Detail oriented+ Ability to relay complex technical information to non-technical positions+ Must have strong listening skills, problem solving skills and be self-motivated.+ Working knowledge of MS Office - Outlook, Word, Excel**Pay Rate: $16.50/hour with weekly pay Schedule: Monday-Friday 8am-5:30pm You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.**Why Kelly** **(R)** **?**As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.**About Kelly** **(R)**At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.