UX/Product Designer

Capital One
Richmond, Virginia
May 14, 2022
Jun 13, 2022
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

UX/Product Designer

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

As a Product Designer on the Servicing Platforms Design team, you will work closely with other designers, strategists, developers, product managers, and business stakeholders to practice human-centered software design.

About the Role:

We are looking for a Product Designer with user interface design experience and a passion for solving complex problems. You are clear in articulation of intent and goals, and you know how to use data and research to back up your work.

You have proven experience in leading a project end-to-end while managing scope and project boundaries. You know how to build something desirable for customers, viable for the business, and operationally and technically feasible.

You are comfortable with a broad definition of the role of a designer. Your versatility allows you to move between conducting research, sharing insights with colleagues, prototyping, and developing technology requirements with engineers and product managers.

You know how to use strategic design to connect the work to a larger ecosystem. You are customer-centered in your approach, maintain empathy for customers, and advocate for user needs. You are curious and demonstrate a passion for learning.

Capital One platforms are ripe for innovation. Internally there is a need to improve associate experiences via self-service and machine learning. The services and processes are complex, so we're looking for highly qualified designers who enjoy problem solving and creating simple yet ingenious solutions.

More about you:
  • Deep expertise in design thinking/human-centered design
  • Demonstrated experience working in a team of product managers, engineers, analysts and others focused on web or mobile applications.
  • Experience creating prototypes at various levels of fidelity to articulate and test user flows and/or UI design using modern tools
  • In-depth knowledge and experience within at least one relevant design discipline (i.e. Systems Design, Business Design, Information Architecture, Industrial Design, Graphic Design, Interaction Design, Object-Oriented UX).
  • You are experienced at the end-to-end design process, balancing customer insights and business goals, from strategy to shipped product as well as post launch monitoring, enhancements, and iteration.
  • Excellent problem-solving and relationship management skills
  • Storytelling skills and passion for sharing ideas. You share early and often. You know your work is not sacred, and getting buy in from stakeholders - and making them feel included in the process - benefits everyone
  • You don't need constant supervision, reminders, or self-assurances - we're all motivated, organized, self-starters

In this role, a typical week might look like:
  • Leading a workshop to integrate user experience design into a project.
  • Facilitating user testing interviews, as we iterate and bring new functionality to scale.
  • Collaborating with Product Managers to define and prioritize their goals.
  • Designing wireframes, user flows, or prototypes.
  • Sharing research findings and design concepts to team members.
  • Translate user needs, design systems, and requirements into solutions to problems.
  • Joining 400+ designers across Capital One for a lunch & learn session every Thursday.
  • Leading and mentoring other designers in their work.
  • Participate in hiring by reviewing resumes and conducting interviews.

Basic Qualifications:
  • At least 4 years of experience with User Experience design
  • At least 2 years of experience designing digital products

Preferred Qualifications:
  • Object Oriented UX Certification
  • 5+ years of experience with user experience design
  • 5+ years of experience designing digital products or designing omni-channel services
  • 5+ years' experience with standard digital design tools (e.g. Figma, Sketch, Adobe Illustrator, Adobe Photoshop, etc.)
  • 1+ years of experience leading projects and other designers

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs