Senior Business Analyst- Bank Operations Strategy and Analysis

Employer
Capital One
Location
Richmond, Virginia
Posted
May 14, 2022
Closes
Jun 13, 2022
Ref
R143337
Function
Finance
Hours
Full Time
West Creek 7 (12077), United States of America, Richmond, Virginia

Senior Business Analyst- Bank Operations Strategy and Analysis

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This analyst will be a core member of the Bank Operations Voice of the Customer Analytics team, and responsible for leveraging analytics to understand customer pain points. These learnings will then be used to identify process improvements to improve customer experience. There will be close partnerships with a number of teams on both the analytical and process improvement responsibilities.

General Responsibilities:
  • Partner closely with our Complaints Governance organization to identify areas of interest to conduct deep analysis as to the root cause of customer complaints
  • Leverage other "Voice of the Customer" channels such as call transcripts and customer survey to identify customer pain points.
  • Spotting unidentified risks, ensuring policy adherence and developing infrastructure that supports sound risk management
  • Challenging the status quo, while supporting the shaping of the strategic intent for process improvements
  • Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
  • Partnership: Work closely with colleagues across Capital One including: IT, SalesTech, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the desired outcomes require rigorous analytic.
  • Strong business judgment, leadership and integrity: He/she/they should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
  • Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills


Basic Qualifications:
  • Bachelor's Degree
  • At least 1 year of experience in analysis


Preferred Qualifications:
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 1+ years of experience in Statistical model building
  • 1+ years of experience in market research
  • 1+ years of experience in SQL querying
  • 2+ years of experience in business analysis
  • 1+ years of experience in consulting


Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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