Card Payments Portfolio Manager

Capital One
Richmond, Virginia
May 14, 2022
Jun 13, 2022
Full Time
West Creek 2 (12072), United States of America, Richmond, Virginia

Card Payments Portfolio Manager

As the Card Payments Portfolio manager, you will be responsible for supporting the successful delivery of strategic programs for the Inbound Payments team in US Card. In this capacity, you will manage the full lifecycle of program delivery, from intake and refinement to cross-functional delivery and reporting. This role partners closely with our product, technology, and process teams by supporting large-scale, complex programs that span across multiple product verticals and lines of business. This associate will also be responsible for building trusted relationships with leadership and key stakeholders to ensure successful delivery of key strategic initiatives for Inbound Payments, Card, and Capital One.

General Responsibilities:
  • Support large scale programs on behalf of Inbound Payments (e.g., partner conversions, new business ventures)
  • Manage intake and prioritization of strategic intent with our line of business partners, coordinating across job disciplines
  • Manage and track intent delivery and critical path milestones across impacted cross-functional teams. Identify dependencies and mitigate upstream and

downstream delivery risks
  • Maintain governance model to manage the portfolio and facilitate prioritization of most critical initiatives, managing stakeholder community expectations and reporting progress in a digestible manner
  • Collaborate with all levels of the organization to monitor and manage the critical path, plan contingencies, facilitate scope changes, and control resource expenditure
  • Report on program and feature delivery progress, managing escalations and impediment resolution
  • Support planning and execution of testing
  • Build and maintain high trust relationships with partner teams across the Card and Capital One to keep abreast of current strategies and manage work in progress
  • Achieve results with complex, multi-disciplinary projects

Ideal candidates will have experience with the following:
  • Capital One Retail Partner portfolio conversions and/or launches
  • Experience with delivering large scale projects and managing timelines, scope, requirements, dependencies and sprint management
  • Understanding of credit card payment processing, industry standards, and regulations

Basic Qualifications:
  • Bachelor's Degree or at least 3 years of Project Management experience

Preferred Qualifications:
  • Master's degree or an advanced certifications (CSM, CPO, SAFE)
  • 5+ years of experience in project, program or portfolio management
  • 4+ years experience in financial services and the consumer credit card industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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