Process Manager

Capital One
Richmond, Virginia
May 14, 2022
Jun 13, 2022
Full Time
West Creek 4 (12074), United States of America, Richmond, Virginia

Process Manager

Lead, monitor, and report on daily asset management processes including managing process controls, and remediating process breakdowns. Identify process improvement opportunities and implement them through collaboration with other groups. Collect and analyze data for supporting recommendations and manage formal process documents. Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes.

General Responsibilities:
  • Day to day leadership and oversight of multiple asset management processes
  • Measure, collect, and analyze process data for reporting to team, partners, senior leadership and executives; review data for trends and identify gaps in the process which may require remediation
  • Create and maintain formal process documents (e.g., controls, procedures, diagrams/process flows, etc.)
  • Define, establish, and manage process controls
  • Provide customer service and training to internal customers on processes as needed
  • Perform process or parts of it, as needed
  • Remediate process breakdowns through solving complex problems and involving the right stakeholders
  • Report process breakdowns, identify root causes, and implement steps to prevent future breakdowns
  • Meet regularly with partners to review process performance, solve breakdowns, and discuss improvement opportunities
  • Identify process improvement opportunities, plan and document process improvement or redesign initiatives (creating project reports, presentations, business cases, and diagrams), socialize plans with & influence stakeholders, and implement improvements through collaboration with other groups
  • Collaborate on broader process change initiatives and represent department interests; may participate in cross-functional project teams, including projects driven by other parts of the organization

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 3 years of experience in Risk Management or Compliance

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • Business Process Management, Lean, Agile, or Six Sigma certification
  • 5+ years of experience in Business Process Management or Project Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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