Chief of Staff - Insights and Reporting (Process Manager)

Capital One
Richmond, Virginia
May 14, 2022
Jun 13, 2022
Full Time
Locations: VA - Richmond, United States of America, Richmond, Virginia

Chief of Staff - Insights and Reporting (Process Manager)

As a Manager of Process Management, you will create executive risk reports and execute processes that support key risk activities. You will create and modify reports and processes while collaborating with smart and passionate leaders to inform risk decisions across Retail Bank. You will develop and execute processes to monitor and report on risk trends across the Banking Industry.


We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process development, execution and improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to manage multiple priorities is essential to succeeding in this role. This individual must be self driven and demonstrate a strong ability to work autonomously to deliver flawless execution of SLT level reporting and process improvement projects.

General Responsibilities:
  • Creating and executing risk processes
  • Creating executive level risk reports, creating compelling slides for SLT consumption
  • Driving process improvements aligned with desired customer outcomes
  • Analyzing, identifying and reporting on risk insights and themes
  • Providing subject matter expertise on processes when representing the department in projects and other meetings

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Risk Management and Process Management,
  • At least 2 years of experience in Project Management or Communications
  • At least 2 years of experience in Analysis

Preferred Qualifications:
  • Bachelor's or Master's Degree in Business Management, Process Management, Project Management, Risk Management or Communications
  • Lean certification or Six Sigma certification
  • 5+ years of experience in Risk management
  • 5+ years of experience in Process management
  • 5+ years of experience in Project management
  • 5+ years of experience in Complex problem solving

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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