Operations Research Analyst

Washington D.C
May 05, 2022
May 17, 2022
Full Time
Are you passionate about cities, transportation, and infrastructure? Metro is seeking to fill an Operations Research Analyst position in the department of Strategy, Planning and Program Management. Metro is looking for an exceptional candidate committed to public service to support strategy development and drive positive impact on important projects to improve transit in the nation's capital. The position offers opportunities to develop practical solutions to make Metro better for riders, manage high priority assignments, advise senior leaders, and work closely with colleagues across multiple departments in support of Metro's strategic plan, Keeping Metro Safe, Reliable, and Affordable. The right candidate is a strategic thinker and problem solver, has excellent written and oral communication skills, and is enthusiastic about collaboration.


  • Bachelor's degree in Statistics, Business Administration or related field

  • One (1) year of work experience (including internships) performing Data Science, Statistical or Industrial Engineering related work activities

  • N/A

  • Master's Degree
  • Project Management Professional (PMP) Certification

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.


As a member of the Executive Vice President's Strategy, Planning and Program Management Strategic Initiatives team, the Operations Research Analyst works on key strategic projects that seek to secure long-term improvements across all WMATA departments. The job involves research, analysis, solution design, implementation and evaluation of process improvement projects in support of operational departments. The incumbent is required to build relationships at all levels of the Authority in order to secure lasting improvements in the way the Authority operates. .

  • Gathers a broad range of quantitative and qualitative data using data collection methods suitable for the specific business environment, including surveys, workshops, interviews, and task analysis in order to build a deep understanding of business problems.
  • Conducts analysis of quantitative and qualitative data to identify the root causes of a variety of business problems.
  • Converts findings from analyses into actionable recommendations and implementable solutions.
  • Produces a high volume of high-quality documents to support the design, communication and implementation of findings and recommendations, including but not limited to business process maps, slide presentations, dashboards, policies and procedures.
  • Coordinates the execution of tasks and deliverables across projects in order to convert evidence-based research findings and recommendations into implemented solutions that are beneficial to the organization. This includes but is not limited to research, analysis, stakeholder engagement, implementation, change management, evaluation and monitoring.
  • Builds and manages relationships with a broad range of stakeholders and partners at all levels of the organization, enabling deep understanding of business problems and implementation of lasting solutions.
  • The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.