Human Service Worker Ii

Fairfax, Virginia
$47,617.02 - $79,361.57 Annually
May 14, 2022
Jun 03, 2022
Full Time
Job Announcement

Works as part of the Division of Public Assistance & Employment Services (PAES.) As an agency, DFS is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here.

Performs comprehensive assessments for medical and financial needs. Conducts in-depth phone interviews, assists in gathering necessary information, aides in making appropriate referrals, and determines initial and ongoing eligibility for federal and state programs such as Supplemental Nutrition Assistance program (SNAP), Medicaid, Temporary Relief for Needy Families (TANF), General Relief and/or Refugee Cash Assistance. Applies, explains and interprets highly complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties. Works with clients to assist with gathering of information necessary to establish eligibility. Works in a fast-paced environment with multiple deadlines, high caseloads and competing priorities. Performs needs assessment of clients to aid in making appropriate referrals to other services. Uses complex state and local IT systems as well as Microsoft Outlook, Excel and Word software in their daily work to document, obtain, and verify information, and to generate reports.

This position may be filled as an underfill at the Human Service Worker I level. Underfill requirement are noted below in the Employment Standards section.

This job announcement will be used to fill multiple full-time Human Service Worker II vacancies in the department's offices located in Annandale, Fairfax, Reston, and Alexandria, Virginia. Positions are telework eligible after the first 30 days of employment.

The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Employment Standards

Graduation from an accredited four-year college or university with a bachelor's degree, plus one year of professional work experience in human services or a related field.

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Some positions in this classification may be assigned to the Public Assistance Program in which the one year of professional level human services or related experience referenced above must specifically be in public assistance programs. Candidates appointed to these positions without the requisite year of professional public assistance programs experience will be hired at the Human Service Worker I grade level, and upon satisfactory completion of a one year Public Assistance Program training appointees will be eligible for a non-competitive promotion to the Human Service Worker II grade level.
Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement .

This position may be underfilled as an Human Service Worker I (Grade S18; $45,448.83 - $75,748.19 Annually). The employment standards for the Human Service Worker I are: any combination of education, experience, and training equivalent to the following: graduation from an accredited four-year college or university with a bachelor's degree. Candidates appointed to these positions at the Human Service Worker I grade level will be eligible for a non-competitive promotion to the Human Service Worker II grade level upon successful completion of the underfill agreement.

Underfill candidates must be able to meet the minimum qualifications of the Human Service Worker II within two years of the job announcement's closing date of 5/27/22.

  • Bachelor's degree.
  • 1 year of current or recent experience determining eligibility for Medicaid, SNAP, and/or other public assistance programs in the state of Virginia. Knowledge of federal, state and local laws governing Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief, and/or Refugee Cash Assistance programs and the ability to apply them correctly.
  • Experience in using Virginia state systems; VaCMS, MMIS, and SPIDeR.
  • Clear and concise oral and written communications skills.
  • Excellent organizational and interpersonal skills.
  • Ability to schedule and manage large workloads and the ability to meet stringent deadlines.
  • Experience and proficiency in using Microsoft Word, Outlook, and Excel computer software applications; and the willingness to learn new applications and systems as needed.
  • Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a face-paced, changing environment.
  • Strong analytical, problem-solving and decision-making capabilities.
  • Team player with the ability to take initiative and work well independently.

The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services Registry check.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. Visual acuity to review detailed drawings, plans and documents. All duties performed with or without reasonable accommodations.
Panel interview and may include practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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