Claims Manager (claims Specialist Iv)

4 days left

Fairfax, Virginia
$76,271.52 - $127,119.62 Annually
May 14, 2022
May 27, 2022
Full Time
Job Announcement

This job opportunity is being re-announced. Applicants who previously applied for this job do not need to re-apply.

Administers the county’s overall claims programs to include both self-insurance and insurance claims to include property and general liability, workers’ compensation, and professional liability programs. Directly supervise and provides team lead oversight and serves as technical resource to the claims staff. Conducts program analysis and assists with long-range planning for the claims operations to ensure compliance with Risk Management’s program goals and objectives. Oversees relationship and conducts audits of county’s workers’ compensation third-party administrator. Develops and implements appropriate claims policies and procedures, and prepares necessary management reports. Interacts with the County Attorney’s office, staff in other county agencies, and citizens to resolve complex claims issues. Performs other administrative tasks associated with the claims program.

NOTE: Salary offer will not exceed the mid-point of the salary range $101,695.36.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)
  • Serves as program manager for the county's claims and rehabilitation program;
  • Develops and implements Claims operating procedures and policies;
  • Develops and implements Best Practice procedures and guidelines;
  • Responds to internal/external customer needs and grievances;
  • Coordinates pre-event and post-event claim operation services;
  • Develops and administers procedures for reserving, budgetary reporting, recording and analyzing claims data and insurance data;
  • Develops and coordinates claims training programs;
  • Develops or modifies work plans, methods and procedures, develops work schedules to provide adequate staff coverage;
  • Participates on countywide task forces and/or other critical project teams in risk management and claims area;
  • Develops performance enhancements, documents performance, provides performance coaching and formally evaluates the work of staff;
  • Coordinates with high level County staff on a multitude of issues across multiple agencies;
  • Serves as technical expert in the interpretation of applicable codes, ordinances and related statutes;
  • Regularly convenes and facilitates meetings with claims management staff and county agencies;
  • Recommends appropriate action and ensures compliance with federal, state and county requirements.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all inclusive list.)
  • Extensive knowledge of the principles, methods, and practices of risk and claims management;
  • Thorough knowledge of the principles and methods of claims management;
  • Thorough knowledge of the County, state, and federal policies, regulations, and procedures governing loss prevention and safety;
  • Ability to plan and carry out activities necessary to ensure effective and efficient utilization of resources;
  • Ability to effectively supervise and coordinate the activities of professional, technical, and clerical subordinates;
  • Ability to establish and maintain effective working relationships with co-workers, public and private organizations, and the general public;
  • Ability to successfully perform as a team leader;
  • Ability to communicate effectively, both orally and in writing;
  • Ability to maintain records and prepare reports.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for “Any combination, experience, and training equivalent to”) Graduation from an accredited college or university with a bachelor's degree in risk management, claims management, insurance, financial management, business management, or related field; plus five years of professional experience in risk or claims management, two years of which must have been in a supervisory capacity.

Valid driver's license.

The appointee to this position will be required to complete a criminal background check, a credit check and a driving record check to the satisfaction of the employer.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs may be subject to a weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

  • Completion or substantial progress towards earning the RIMS-CRMP certification or the CPCU, ARM, AIC and/or other risk management designation.
  • Experience with and detailed knowledge of the Virginia Worker’ Compensation and tort liability laws.
  • Experience with personal computers and computerized claims systems.
  • Experience in the handling of, or work in, a municipal self-insured claims environment.
  • Familiarity with legal and medical terminology. Ability to work independently. Excellent written and oral communications skills.

Job is generally sedentary in nature, performed in an office environment. Occasional duties are done outside of the office that will include walking with minimal bending and stooping. Employee may be required to lift up to 20 pounds. All duties performed with or without reasonable accommodations.

Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.