Overview: EyeCare Services Partners (ESP) is creating the nation's leading eyecare services company in both quality and scale by consolidating ophthalmologic and optometric practices and ambulatory surgery centers that are locally dominant and clinically differentiated. The Medical Billing Customer Service Representative is responsible for answering phone calls and questions related to patient account billing for ESP and researching the question to the satisfaction of our patient or insurance company involved in the payment process. This is a hybrid position that will work both remote and also some days in our offices in Owings Mills, Md. Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work. Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES:General Call Center ResponsibilitiesProcessing of inbound Call Center interactions (phone, email)Follow HIPAA policy and proceduresUnderstand and support the department policies and proceduresEscalation of clinical patient inquires when necessary to appropriate physician site/departmentUpdate patient information/demographics where necessaryUpdate Insurance information where necessaryCollect payment/patient balancesUnderstanding and communicating basic patient inquiries such as EOB's (Explanation of Benefits), statements, coding/denialsProcess patient billing requests such as payment plans and rebillingEscalation of patient inquiries where additional follow up and research is necessary such as coding reviews, collection placements, etc.Understanding and communicating basic benefits for membersManage patient and practice inquires for claim status, denials, and explanation of patient balances owedKNOWLEDGE SKILLS AND ABILITIES:Excellent verbal and written communicationActive listener - analyze patient needs and give high priority to their satisfactionEffective in identifying , analyzing and solving problemsProven ability to multitask and prioritize daily work in a fast paced call center environmentProficient with using multiple computer programs and applications simultaneouslyTeam orientedAbility to handle difficult customer interactionsMust possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment. Support and backup other areas of the department as needed. Qualifications: High school diploma is requiredUndergraduate Degree preferredMedical collections experience preferredCustomer service experience preferredExperience in Ophthalmology is required NextGen experience is requiredIn turn we will offer:Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disabilityCompany paid life insurancePaid holidays and generous paid time offPaid parking where applicableTeam oriented working environment where you are heard and respectedClear career ladder opportunities #ESP1