Integrated Operations (IO) Bridge Analyst

Springfield, VA
May 12, 2022
May 15, 2022
Full Time
Integrated Operations (IO) Bridge AnalystJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneThe Integrated Operations (IO) Bridge supports the Customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance activities, technical support, report creation and analysis, network lockdown support, Incident and Problem Management support, as well as providing some quality assurance and training duties.Work hours will be permanently assigned based on operational requirements:Work hours to be assigned:Panama day shift, 6am - 6pm.Position Responsibilities:Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Enterprise Management Operations Center (EMOC), external agencies/customers, and field unitsProvides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operationsLeverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trendsProactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical servicesSupports the Government with Situational Awareness of world, national, or local events (eg, natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Enterprise Operations Squadron managed and monitored systemsProvides operational coordination for network Event and Incident Management functionsPrepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadershipCoordinates planned maintenance and corrective maintenance with commercial carriers and affected customersSupports the Government by performing daily ad hoc taskings from the CustomerGenerates Situational Awareness notification via various messaging systems for distribution to customersProvides technical assistance, when requested, by the Customer in support of defined dutiesProvides coordination, data collection, and other support to the After Action Report processIntegrates ITIL v3 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentationDemonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier EthernetRequired Qualifications:An Active TS/SCI Clearance with PolygraphCurrent Security + certification6+ Years of Service Operations ExperienceExcellent written and verbal communications skillsExcellent customer service skillsWorking knowledge of network operations and IT servicesOperational experience collaborating and directing resources supporting mission critical operationsAt least 5 years' experience maintaining IT infrastructure and services in the Ecosystem, or equivalentCurrent in one (1) of the following:AWS Certified Developer - Associate LevelVMware Certified Professional - Data CenterVMware Certified Associate - DesktopCitrix Certified Associate - VisualizationCitrix Certified Associate -NetworkAny of the network Associate Level Certifications (CISCO, Juniper, Brocade)ServiceNOW FundamentalsITIL v3 or V4 Fundamentals CertificationNetwork+ Desired Qualifications:ITIL Service Operations or ITIL Service Operations Analysis, Cisco SSNP, AWS Associate or better, VMWare vSpere, or MCSABITS3allsparkCompany Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

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