IT Operations Manager

Martinsburg, WV
May 12, 2022
May 15, 2022
Full Time
DescriptionJob Description:The Homeland Security Solutions Operation within the Intelligence Group at Leidos currently has an opening for a Data Operations IT Manager to work in Kearneysville, West Virginia. The Operations Manager will serve as the Leidos primary representative responsible for all Enterprise Operations services and collaboration with other service providers in the developing, operating, and maintaining critical United States Coast Enterprise Operations Data Center for the Department of Homeland Security (DHS) United States Coast Guard's Command, Control, Communications, Computer, Cyber and Intelligence Service Center (C5ISC) - Kearneysville, WV. Under this program, Leidos will partner with the USCG C5ISC in continuing to evolve and modernize the infrastructure managed services to empower the end users (EUs) to successful execute the USCG's eleven mandatory missions.The Data Operations IT manager is responsible for a broad range of duties, with a primary emphasis on continuous data security, data accessibility and data availability of the USC's Enterprise Operations Center for all of the 65,000 EUs. The Data Operations IT manager willBasic QualificationsLead the coordination with Operation Centers (NOSC, NOC, SOC, EOC, etc.) leads and support personnel to resolve service disruption issues and to enhance situational awareness and operational service performance.Guide and direct the day-to-day activities required to deliver end-to-end monitoring, management, administration, and maintenance for all enterprise services and infrastructureEnsure continuous monitoring/management of cyber security service components (eg alarms, events, logs) for security, capacity, performance, availability and support elements (power/cooling)Lead weekly service operations meetings apprising Government leadership of SLA performance, network and system operations, security, remediation activities, performance impacts, system outages, and other operational mattersEnsure adequate resources, procedures, and reporting for backup, restore, and data recovery strategies and consistency with SLA requirementsEnsure all network devices and systems comply with the configuration baselines and all Security Technical Implementation Guides (STIGs) are accurately configured and appliedEnsure processes are in place to review, update, and develop documentation for system and network services, data storage operations and maintenance processes and procedures, and provide recommendations for improvements/changesProvide support to the network and systems security personnel in Information Assurance and Cybersecurity incident responseGuide and direct performance of operational security functions, as required, and provide accurate reports, to include but not limited to Information Assurance Vulnerability Alerts (IAVAs) and vulnerability patchingHave a Bachelor's degree from an accredited college or university in computer science or related fieldEquivalent years of directly related experience may be considered in lieu of educational requirements.The Data Operations IT manager requires a minimum of 8+ years of experience including IT Operations, with expertise in leadership and expertise in identifying, planning, developing, and executing IT operations including (7+) years of prior experience leading, managing, and overseeing large-scale enterprise operations and support teamsDemonstrated experience managing globally dispersed teams with responsibility for service operations comprising at a minimum network operations, administration, operations and maintenance, and security operations and monitoringDemonstrated expertise in Enterprise Operations, including management of enterprise operation centersDemonstrated experience in operations and maintenance of complex IT solutions in a large scale, distributed enterpriseDemonstrated experience in practical application of life-cycle system engineering (SELC) for IT infrastructureDemonstrated experience transitioning from complex Enterprise IT legacy system to modern state-of-the-art Enterprise IT systems, Networks and cloud capabilitiesDemonstrated support of Security Operations Center functions such as continuous monitoring, operating, reporting, and detection, investigation, and defending and maintaining the cyber security componentsDemonstrated support of continuous monitoring and management of cyber security service components (eg alarms, events, logs) for security, capacity, performance, availability and support elements (power/cooling)The Data Operations IT manager have intimate knowledge of cybersecurity and security applications.Must have: Certification in ITILv4.0 foundationsPreferred QualificationsMaster's Degree in related IT field, DoD 8570 IAM II Certifications such as CAP, CASP, CISSP, CISA, CISM, GCED, GCIH, or GSLCIMSCGPay Range:Pay Range $113,100.00 - $174,000.00 - $234,900.00

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