Rapid Re-Housing Case Manager

Housing Up
Washington D.C.
May 13, 2022
Jun 17, 2022
Full Time

Rapid Re-Housing Case Manager

Full Time

Headquarters - Walter Reed, WASHINGTON, DC, US

Housing Up is one of the leading non-profit organizations in Washington DC providing the full spectrum of housing and supportive services to more than 600 homeless and at-risk families so that they can transform their own lives.  Housing programs include permanent supportive, rapid rehousing, transitional, and affordable rental housing.  Supportive services include case management, employment services, clinical services, housing counseling, resident services, life skills and youth programming.

Position Summary

Under the direction of the Rapid Rehousing Case Manager Supervisor, the Rapid Rehousing Case Manager is responsible for providing home-based case management services for families experiencing homelessness who are rehoused in apartments throughout the District.  The primary goal is to assist families in addressing the barriers to maintaining permanent housing using a strengths-based, Housing First approach.  Functions performed include housing location, family goal planning, connection to community resources, home visits, rental payment monitoring, landlord engagement, and problem solving with other Case Managers.  Work is accomplished by advising and motivating program participants to accomplish goals in their Family Service Plan.

Essential Functions 

-    Coordinate with Housing Up Housing Team to locate housing options for families

-    Develop and update Family Goal Plans with program participants using a family case management approach, assisting them to set and prioritize short and long-range goals

-    Complete monthly home visits to support families in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance

-    Conduct regular family assessments with a standardized tool used by Housing Up

-    Work with the family to resolve issues with the landlord, as needed

-    Provide referrals as needed to Housing Up supportive services (Clinical and Family Success Program) and work collaboratively as a team to advance the goals of the client

-    Maintain current records in the Homeless Management Information System (HMIS) database and other case files, documenting interactions with families in the standardized format used by Housing Up

-    Capture daily and monthly statistics and other required reports as directed 

-    Maintain effective working relationships with other agencies to which (and from which) participants may be referred, regularly contributing to Housing Up’s resource directory/database 

-    Participate in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event success

-    Attend staff meetings and other meetings as required by supervisor

-    Other duties as required

Educational Requirements 

-    Bachelor’s degree in social work or related field

Applicable Experience, Knowledge, and Skills 

-    Two years of experience in the social/human services field is preferred

-    Experience working with families, homelessness, mental health, and/or substance abuse that reflects an understanding of the causes of homelessness is strongly preferred

-    Working knowledge of the strengths-based, client-centered approach

-    Demonstrated cultural competence

-    Excellent interpersonal and conflict resolution skills

-    Excellent listening and problem-solving

-    Strong oral and written communication skills

-    Knowledge of community resources available to families

-    Strong organizational skills 

-    Ability to be flexible, adapt and adjust to rapid change within a fast paced and growth oriented environment

-    High confidence level in working independently 

-    Possess and maintain a positive, solution oriented approach

Work Environment/Physical Effort

-    Must be willing to travel to different locations throughout Washington DC and perform home visits in any neighborhood

-    Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing

-    Housing Up office hours are 9am-5pm, but case managers are expected to adjust their schedules to accommodate family case management and perform visits on evenings and weekends as needed

-    Must be available to participate in after hours on-call rotation, as well as be on call during inclement weather

Other Requirements 

-    Knowledge of MS Office software (e.g. Word, Excel, PowerPoint)

-    Valid driver’s license and vehicle is required, as well as proof of auto insurance

-    May require some weekend and evening hours

Salary and Benefits

Salary $45,000-$50,000 (Depending on qualifications and experience)

This position is eligible for a $2,000 sign-on bonus!

Housing Up offers a competitive benefits package including health insurance and a retirement plan, paid vacation, sick leave, and commuter benefits.

Vaccine Protocol

Housing Up has made the safety of our clients, staff, and our surrounding communities a top priority. As part of that commitment, the organization that all are required to be vaccinated against COVID. As a prospective and/or a new employee at Housing Up, you will be required to comply with the organizations vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any Housing Up location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement from human resources and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for medical or religious exemption will result in the offer of employment being rescinded. 

Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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