Data and Quality Assurance Specialist

Housing Up
Washington D.C.
May 13, 2022
Jun 17, 2022
Full Time

Data and Quality Assurance Specialist

Full Time

Headquarters - Walter Reed, WASHINGTON, DC, US

Chronic homelessness for families in DC is down by 20%!  Largely, this is because of the success of the Family Rehousing Stabilization Program (FRSP) across the District.  Housing Up has been providing FRSP to families for almost a decade.  In that time, our team has helped hundreds of families leave the shelter, obtain their own apartment, and become more self-sufficient.  Over the past three years, 96% of Housing Up families have not returned to the system for shelter or services after exiting our FRSP program.

We are expanding our program again and are looking for people who are passionate about access to affordable housing and helping families transition to greater independence.  In order to make this expansion work, we need a strong data and quality assurance team member, who is excited about measuring and translating data to outcomes.  If this sounds like you, then we would love to have a conversation!

We need people who:

-    have a Bachelor's degree in a field related to human services; 

-    have strong written communication skills;

-    have demonstrated skills collecting data, measuring outcomes, identifying themes, and communicating these in a clear and concise manner;

-    are excited about using technology to accomplish these goals; and

-    have a valid driver's license

Housing Up is one of the leading non-profit organizations in Washington DC providing the full spectrum of housing and supportive services to more than 700 homeless and at-risk families so that they can transform their own lives.  Housing programs include permanent supportive, rapid rehousing, transitional, and affordable rental housing.  Supportive services include case management, employment services, clinical services, housing counseling, resident services, life skills and youth programming.

Position Summary 

Under the supervision of the Director of Data and Quality Assurance, the Quality Assurance Specialist will assist the Data and Quality Assurance team in integrating, streamlining, and enhancing programs to achieve desired agency-wide programmatic outcomes. The Quality Assurance Specialist will also be responsible for collecting and organizing program data and providing recommendations for continuous program improvement. 

Essential Functions

-    Assists in researching evidence-based best practices in case management and housing, employment, life skills, youth, and mental health/substance abuse programming

-    Assists with the development, implementation & coordination of quality improvement/assurance systems.

-    Assist with the coordination and review of individual client records (case reviews) to assess compliance with contractual requirements and evaluate the quality of service provision.

-    Review database systems for data quality management of electronic client records.

-    Assist with effectively training colleagues & communicating technical information pertaining to database systems

-    Collects and organizes reporting from database systems or assists in data collection and analysis.

-    Makes recommendations for continuous program improvement. 

-    Maintains high standards of confidentiality of client data and records.

-    Attends internal and external meetings as required to stay abreast of agency program developments and industry best practices.

-    Assists with audit preparation and reporting

-    Performs administrative and other duties as requested. 

Educational & Work Experience Requirements

-    Bachelor’s degree in a field related to human services.  Experience in social/human services field is preferred.

-    Demonstrated interpersonal and technical skills to include proficiency with excel spreadsheets, word processing and presentation software (i.e., Microsoft Office), as well as an affinity for technology.

-    Strong written and oral communication skills and ability to work with others.

Work Environment/Physical Effort 

-    Ability to lift at least 10 pounds

-    Knowledge of MS Office software (e.g. Word, Excel, PowerPoint)

-    Travel within the Washington, DC community is required

-    Valid driver’s license and vehicle preferred, as well as proof of auto insurance

Salary and Benefits

$50K - $55K (Depending on qualifications and experience)

This position is eligible for a $2,000 sign-on bonus!

Housing Up offers a competitive benefits package including health insurance and a retirement plan, paid vacation, sick leave, and commuter benefits.

Vaccine Protocol

Housing Up has made the safety of our clients, staff, and our surrounding communities a top priority. As part of that commitment, the organization that all are required to be vaccinated against COVID. As a prospective and/or a new employee at Housing Up, you will be required to comply with the organizations vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any Housing Up location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement from human resources and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for medical or religious exemption will result in the offer of employment being rescinded. 

Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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