Program Supervisor

Pressley Ridge
York, PA
May 12, 2022
May 15, 2022
Full Time
Essential Roles and Responsibilities Program Management To ensure that staff members are competent and committed to the agency values and principles, the Program Supervisor will: * Participate in the recruitment, interviewing and training of potential new employees * Monitor caseloads and productivity expectations * Ensure achievement of monthly and yearly goals for staff and program; * Provide both formal and informal training for assigned staff. Training should be individualized, specialized and ongoing * Conduct performance evaluations and develop action plans for assigned staff for continued professional development. Develop corrective action plans, with the support of the Program Director, as needed; * Provide regular supervision with assigned staff to ensure open lines of communication-provide both verbal and written feedback * Process all critical incidents with staff to provide feedback and/or support * Implement necessary programmatic changes in collaboration with the Director; * Participate in regularly scheduled supervision with the Director; discuss program administration, staff supervision and other pertinent issues, as needed; * As applicable, assist in the referral process by: * assigning tasks and cases, as appropriate * documenting supervisory approval process * establishing and maintaining positive relationships with referral provider(s) * providing presentations and program information to referral providers Quality * Facilitates meetings with staff, at least on a bi-weekly basis or as defined by regulatory expectations, and other departmental meetings to ensure quality, holistic treatment of families and consistency in program planning * Reviews program specific paperwork to ensure ongoing quality with documentation and around treatment planning * Discusses treatment issues with staff * Reviews case files for completeness * Maintains up-to-date knowledge base for program-specific coverage issues; ensures the same for staff * Ensures adequate staff coverage and crisis coverage for clients in cases of staff absences * Conducts quality assurance contacts with current clients regarding program and staff issues * Maintains documentation and personal staff files * Ensures development of an appropriate aftercare plan regarding ongoing client needs * Encourages and utilizes established quality improvement procedures and forms (ie quarterly peer review process) * Develops innovative solutions, as needed Service Provision To ensure that the treatment needs and service provision of each client is clinically appropriate, the Program Supervisor will: * Oversee the development and implementation of all treatment and service plans for clients and their families; * Ensure program supervision is provided to staff who are making decisions about the most appropriate service for a client and family * Be available for case consultation to staff; * Ensure that staff is trained in the developmental/treatment strategies outlined in the treatment plans; * Ensure that staff is utilizing approved program strategies when working with clients and their families Compliance To ensure service quality and staff's overall compliance with program policies, procedures and practices as well as licensing and regulatory standards, the Program Supervisor will: * Oversee and hold staff accountable to the systems developed to ensure compliance with documentation of all program activities; * Oversee staff practices to ensure compliance with regulations and keeping with Pressley Ridge policy, procedure, values, and standards of professional and ethical conduct; * Ensure staff comply with the safety program; * Ensure that staff comply with the expectations of them as mandated reporters; * Develop and implement a schedule that provides full coverage; Networking To ensure that the network of relationships within and outside the program is established and maintained, the Program Supervisor will: * Maintain collaborative working relationship with referral sources and other providers and agencies as appropriate; * Market services of program and network with relevant groups; * Attend scheduled management team meetings, program development planning, supervisory meetings, etc; * Participate on agency committees as assigned; * Cooperate with residential program supervisors in regards to post discharge services for youth transferring from residential programs and returning to the community; * Maintain professional affiliations and connectedness to others in the field through conferences, workshops and associations. Documentation and Record Keeping * To assure compliance in record keeping and documentation, the Program Supervisor will: * complete all required paperwork; * maintain client, program and employee records; * complete written work that is legible, accurate, uses professional language, and meets established timelines; * use written documentation to communicate effectively with peers, subordinates and supervisors Professional Development To assure the continuing development of professional skills, the Program Supervisor will: * Participate in regularly scheduled in-service programs at the agency. * With the approval of the Program Director, periodically attend local, state, or national conferences and workshops. * With approval of the Program Director, provide in-service/training to other * Programs. * With approval of the Program Director, give formal presentations on * program relevant issues at local, state, or national workshops or conventions. Working Conditions Physical Demands. This position requires a low to moderate level of physical activity involving sitting, standing and walking. Employee must meet minimum requirements for hearing, speech and vision. Environmental. Community, home, school, office Working Hours. Flexible non-traditional hours, evenings, weekends and some holidays. Based on a 40 hour work week Valid state drivers license and current insurance Clearances: State Police/FBI per state regulations; Child Protection