Shuttle Driver | Hilton BWI |
Job Summary Assisting guests with luggage, performing pick-ups and drop-offs at the airport, assisting guests upon check-in and check-out, and assisting with and checking luggage as needed. Summary of Essential Job Functions * Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site. * Park guest vehicles and/or retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs. * Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers. * Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions. * Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. * Listen, understand and respond immediately to guest and associate inquiries and requests for assistance. * Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles. * Clearly communicate the features and services of the hotel facilities. * Comply with attendance rules and be available to work on a regular basis. * Show guests to room, assisting them with their luggage. * Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. * Check luggage for hotel guests both for day and overnight storage. * Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. * Open doors and greet guests in a friendly and courteous manner. * Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. * Post the daily events board and entertainment board in the lobby. * Maintain an open communication line between all shifts by proper use of intershift log. * Deliver messages and valet to guest rooms. * Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner, and inspect vehicles for cleanliness and safety concerns. * May perform the duties of a valet as required. * Assist front desk with key inventory twice weekly. * Perform any other job-related duties as assigned. Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Ability to ascertain information from luggage tags and claim checks and to identify specific airline/customer pickup and drop off points and street signs. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Ability to stand, walk and/or sit and continuously perform essential job functions. Sufficient manual dexterity in one hand to be able to load and unload luggage. Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property. Excellent driving record as verified by Motor Vehicle Report. Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.