AI Strategy Analyst - Card

Capital One
McLean, Virginia
May 13, 2022
Jun 12, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

AI Strategy Analyst - Card

About Capital One:

At Capital One, we don't only think big things-we do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today, we are a nationally recognized brand, a top-10 bank, and on a journey to become a leading high-tech company and digital innovator touching over 65 million customer accounts. Founder-led, Capital One has grown to $28.5 billion in revenue in just over 20 years.

We consider ourselves the bank a technology company would build. We're delivering best-in-class innovation so that our 87 million customers - and counting - can manage their finances with ease. Our reality and vision empower us to use artificial intelligence and machine learning to transform real-time data, software, and algorithms into financial clarity. We're all-in on the cloud and are a leader in the adoption of open source. We build our own products and release them with a speed and agility that allows us to get new customer experiences to market quickly. We're going boldly where no bank has gone before. And, as a founder-led company, we're inspired to make, break, do, and do good.

About the Card Business:

In Card, we are changing banking for good each and every day-from the business choices we make to the interactions our agents have with our customers. We help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Financial decisions are some of the most complex choices people make, and 58% of Americans feel that finances control their life. Our credit card business is powered by data and a passion to help people use credit wisely, so they can save money, save time and reduce stress. With industry-leading consumer card products more than 87 million card customers have made Capital One a trusted part of their financial lives. We're bringing simplicity to financial services with straightforward products that ensure customers get a clear and fair deal, whether they are new to credit, rebuilding their credit or have established credit. Capital One's investment in the financial health of Americans doesn't stop with just our customers. Products such as CreditWise and Capital One Shopping, both free to anyone, are extensions of our commitment to helping people find the best deal, manage their credit health, and take charge of their financial well being.

Position Summary:

You will join our multidisciplinary team of data scientists, designers, product managers and engineers driving transformational impact to our credit card business through machine learning. This is an unusual role, one with unprecedented breadth. You'll be working with many diverse areas of the business including fraud, customer resiliency, transaction intelligence, channels, and marketing. Your responsibilities will change on a weekly basis. We can promise you it will be intense, difficult, and that you will be pushed...but that you will learn a tremendous amount and never be bored.

This role is perfect for:

Someone with a growth mindset and insatiable curiosity. It's unlikely you'll know how to do everything in the list below which spans strategic, operational and tactical levels. What's crucial is your ability to learn quickly, problem solve superbly and identify experts to deliver outstanding solutions. You're inclined to think disruptively and not afraid to question the status quo. Above all, we're looking for someone who is creative, proactive, has a bit of grit and a sense of fun.

What you'll work on:

Maximize our impact: Build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.

Strategy execution: Execute on processes and frameworks to enable strategic planning. Take ownership of charting out goals, successes, failures and mitigation plans. Manage processes around defining and communicating the strategic vision while ensuring that strategic operational priorities are linked to planning and execution.

Growth & market analysis: Take a lead role in identifying and evaluating strategic opportunities and develop robust and well thought through proposals, translating concepts or ideas into considered, impactful plans. Include analysis of market and industry data, to help identify new trends and generate insights into competitors to help benchmark our performance relative to our peers.

Storytelling inside and outside our organization: Generate a range of communications for a range of use cases. From MBRs to org wide communication about our work. From technical and detailed to dazzling. Example communications include vision and strategy presentations, all hands materials, MBRs, blog posts, etc.

Special projects: Proactively identify opportunities to add value beyond what we're currently doing or jump in when there's no clear leader for a project. You'll come up to speed quickly, use your experience and leadership skills to take the lead and ensure the project is delivered. As we continue to grow, projects will come up that are important but are under-resourced.

We'll make up the rest together...


Impact oriented problem solver: Solve problems with rigor and efficiency, lead inclusive and creative problem solving and build team capabilities to implement and sustain impact. Take a proactive approach to problem solving, taking ownership of issues and having the determination to follow things through. Strong ability to root out fundamental issues, bring order from chaos, synthesize elegant insights, and drive to clear decisions.

Entrepreneurial: Primarily focused on building something of significance. Willingness to roll up sleeves and do whatever it takes. Self-confidence, intellect, flexibility, and personal presence that inspires confidence in others and motivates them to follow your lead. Takes initiative aligned with strengths and passions.

Collaborative and principled: Radiate values, strength of character and a spirit of partnership. You stand up for our values, demonstrate resilience, integrity and courage and you partner selflessly with colleagues in delivering our vision .

Basic Qualifications:
  • Bachelor's Degree
  • At least 2 years of experience in a top-tier management consulting firm
  • At least 2 years of experience partnering with senior stakeholders across different business functions

Preferred Qualifications:
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 2+ years of experience analyzing and solving problems independently in a constantly changing environment
  • 2+ years of experience in workstream management, including thoughtful attention to detail and balancing multiple priorities
  • 1+ years of experience influencing decision making cross functionally

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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