Senior Associate, Audit Chief of Staff Team

Capital One
Richmond, Virginia
May 13, 2022
May 25, 2022
Full Time
West Creek 7 (12077), United States of America, Richmond, Virginia

Senior Associate, Audit Chief of Staff Team

Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity.

Audit is seeking an energetic, self-motivated, detail oriented Senior Associate to join the Chief of Staff team. This Senior Associate position will play a critical role in our organizational management practices and governance, associate events and programs, as well as provide horizontal support to key programs associated with Training, Engagement and Diversity Inclusion and Belonging.

Key Responsibilities:
  • Manage Audit's Boot Camp class creation process, which includes management of a class creation in One Learn, prepping facilitators on best practices, and producers on session requirements
  • Assist with Boot Camp completion tracking, which includes tracking associates completion of class, communication of follow ups to be completed, and exception to the Boot Camp control
  • Partner with external vendors and internal teams to identify courses that would be beneficial to Audit department
  • Manage Audit's Recognition Program, which includes partnering with Recognition Champs across Audit teams to promote a culture of recognition and track effectiveness of initiatives
  • Support team Pulse and Slack communications about events, training, and engagement
  • Support Audit's Pulse presence, which includes ongoing reviewing and updating of content, tracking Pulse metrics, and making recommendations for changes and improvements
  • Share insights and draw connections between the various programs and processes to strengthen process and build efficiencies
  • Review of Audit's policies and standards related to Learning and Development
  • Maintain and enhance process documentation for Learning and Development

Here's what we're looking for in an ideal teammate:
  • You have a strong background in process management and process optimization.
  • You are well versed in Google Forms, Google Sheets, Vessel, Pulse, and Tableau Reader.
  • You enjoy helping others, answering questions, trouble-shooting, and solving problems.
  • You are a critical thinker who constantly evaluates risk, connection points, and the importance of being well-managed.
  • You are organized, detail-oriented, and value clear, audit-ready documentation.
  • You are a team player AND you enjoy driving processes independently.
  • You are a clear communicator and can craft language that is precise with a clear call to action.
  • You possess a relentless focus on quality and timeliness.
  • You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 1 year of process management experience
  • At least 1 year of experience supporting, partnering and interacting with internal business clients
  • At least 1 year of experience writing and sending communication to large audiences

Preferred Qualifications:
  • Bachelor's Degree or military experience
  • Proficiency in Google Forms and Google Sheets
  • 1+ year experience with Business Intelligence reporting tools (Tableau)
  • 1+ year experience with Vessel and Pulse
  • 1+ year experience in Communication
  • 1+ year of Risk Management experience
  • 1+ year of Project or Process Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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