Client Support Specialist

Location
Kensington, MD
Posted
May 01, 2022
Closes
May 17, 2022
Ref
231506202205
Function
Administrative, Other
Hours
Full Time
Description:

This position is responsible for providing exemplary customer service to applicants, residents, landlords, vendors, and external stakeholders. The incumbent achieves this by disseminating information to the public about affordable housing programs and services offered within Montgomery County. The Client Support Specialist will manage the relationship between customers, potential customers and other stakeholders; communicate with internal and external partners to meet customer expectations; and use technology to track client issues and concerns until resolved. Will address customer requests based on an understanding of programs and services as well as proactively offer solutions to address customer's issues and challenges. Will follow up on issues and ensure all issues are resolved or escalated as appropriate. Will craft written materials for use both internally and externally to support the agency in providing consistent and clear guidance to customers. This position will also principally staff the front reception desk as an extension of the call center.

Minimum Qualifications:

  • • Requires high school diploma or equivalent certificate of completion.
  • • Requires minimum two years' experience in customer service environment or equivalent to it.
  • • Must have interviewing and counseling skills
  • • Must be detail oriented and have good interpersonal, customer service and organizational skills.
  • • Must be able to multi-task and prioritize assignments to meet deadlines and be dependable and detail oriented.
  • • Must have great written and oral communication skills.
  • • Must have strong computer skills and the ability to learn new technologies /web-based systems quickly
  • • Microsoft Word and Excel experience required.


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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.