Client Support Specialist
- Employer
- Sparks Group
- Location
- Kensington, MD
- Closing date
- May 17, 2022
View more
- Industry
- Social Services and Mental Health
- Function
- Administrative, Other
- Hours
- Full Time
Job Details
This position is responsible for providing exemplary customer service to applicants, residents, landlords, vendors, and external stakeholders. The incumbent achieves this by disseminating information to the public about affordable housing programs and services offered within Montgomery County. The Client Support Specialist will manage the relationship between customers, potential customers and other stakeholders; communicate with internal and external partners to meet customer expectations; and use technology to track client issues and concerns until resolved. Will address customer requests based on an understanding of programs and services as well as proactively offer solutions to address customer's issues and challenges. Will follow up on issues and ensure all issues are resolved or escalated as appropriate. Will craft written materials for use both internally and externally to support the agency in providing consistent and clear guidance to customers. This position will also principally staff the front reception desk as an extension of the call center.
Minimum Qualifications:
- • Requires high school diploma or equivalent certificate of completion.
- • Requires minimum two years' experience in customer service environment or equivalent to it.
- • Must have interviewing and counseling skills
- • Must be detail oriented and have good interpersonal, customer service and organizational skills.
- • Must be able to multi-task and prioritize assignments to meet deadlines and be dependable and detail oriented.
- • Must have great written and oral communication skills.
- • Must have strong computer skills and the ability to learn new technologies /web-based systems quickly
- • Microsoft Word and Excel experience required.
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Download the Sparks Group Jobs mobile app from Apple App Store or Google Play .
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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Company
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.
- Website
- http://www.sparksgroupinc.com/
- Telephone
- 3012792300
- Location
-
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US
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