Director, Supply Warranty and Core Management

Washington D.C
Apr 14, 2022
May 15, 2022
Executive, Director
Full Time
Marketing Statement

Want to build a warranty program from the ground up for an organization that affects hundreds of thousands of people? Join our dynamic team at Washington Metropolitan Area Transit Authority (Metro) and make an impact on mobility in the greater Metro DC Region.

Metro is seeking a Director of Supplier Warranty and Core Management to shape, direct, and provide oversight of a new and comprehensive enterprise supplier warranty and core management program. The ideal candidate has experience building teams and building new warranty programs. Additionally, the successful candidate has extensive experience with warranty processes and procedures, enforcement of contract compliance and implementation of programs to ensure comprehensive cost and value recovery. The ideal candidate will also have high-level management experience to include managing and evaluating assigned staff.

Minimum Qualifications

  • Bachelor's Degree in Supply Chain Management, Business Management, Finance, or Related Field
    • In lieu of a bachelor's degree, a high school diploma/GED and four (4) years of experience administering and monitoring warranty systems/programs, in addition to the experience stated below, will be considered.

  • Minimum of nine (9) years of in the review, administration and monitoring of warranty systems to include experience in successfully developing, implementing and managing equipment warranty programs, preferable in a transportation industry.
  • Experience must include a minimum of five (5) years of supervisory management

  • Valid Driver's License

  • Master's Degree in Supply Chain Management, Business Management, Finance, or Related Field

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Director Supplier Warranty and Core Management directs the transformation, development, implementation, and oversight of a comprehensive enterprise supplier warranty, and core management program. Additionally, the incumbent will lead the development of the overhaul vs. buy recommendations for all WMATA's internally manufactured assets. The incumbent collaborates with department heads and their management teams to establish and extend supplier warranties, maximize the usefulness of internally manufactured assets, and facilitate the development of core parts programs to maximize use and recovery of WMATA's financial investments.

  • Directs, coordinates, and monitors all WMATA warranty programs, internal repairable assets, and management of cores, including the development of standard operating procedures, enforcement of contract compliance, and implementation of programs to ensure the cost recovery occurs across all functions.
  • Directs oversight of implementation and maintenance quality of a supplier warranty program to ensure warranty agreements and claims, either expressed or implied by Metro prime contractors and suppliers, conform to Metro's established or contractual requirements. Ensures the proper utilization of all warranty provisions associated with the acceptance and operation of new equipment and facilities. Reviews warranty procedures and provides recommendations for revision.
  • Directs maintenance units on the proper interpretation and application of warranty clauses, ensuring traceable, auditable, and measurable transactions occur to determine investment recovery.
  • Reviews maintenance repair records and warranty claims; warranty and reliability documentation that accompanies WMATA purchases; and warranty provisions stipulated in requests for proposals to verify that the guidelines of WMATA will be met. Ensures traceable, auditable, and measurable transactions occur to determine that warranty issues are addressed in a timely and detailed manner.
  • Develops and implements a core management program to handle the exchange of cores, internally or externally to WMATA, based on provisions of procurement to ensure WMATA's procurements occur at the lowest cost possible, while meeting operational readiness.
  • Manages, supervises and evaluates assigned personnel, to include applicant selection, disciplinary actions, resolution of grievances, assigning duties, directing and reviewing work, and ensuring appropriate staff training is provided.
  • Advises and assists on relevant and applicable warranty and core terms and conditions for new material and Capital funded assets. Ensures maximum value realization during the material or asset lifecycle.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.