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Supervisor, Client Service

Employer
The Washington Post
Location
New York, NY
Closing date
Jul 15, 2022

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Industry
Media / Journalism / Advertising
Function
Customer Service, Management
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Description

We're looking for a dynamic professional to join our world-class client solutions team as The Washington Post's Supervisor, Client Services. It's an exciting chance to combine your analytical and creative thinking to lead a high-caliber team for one of the world's most trusted and respected news sources. With a focus on exceeding client expectations, you will manage the execution of our pre-sale and post-sale strategy for our digital advertising, by effectively leading a team of Client Service Managers. Your coaching, management, and leadership will directly impact our digital advertising sales revenue.

Responsibilities include:
  • Develop a strong and growing understanding The Washington Post's digital value proposition and become an expert in the digital products offered
  • Build and develop a top-caliber Client Service team
  • Build, shape and improve our operating processes
  • Ensure all contractual requirements for advertising clients are always met
  • Aid in campaign optimizations and understand online inventory
  • Engage customers in written form and over the phone
  • Facilitate cross-company communications among various offices and teams
  • Coach team members to ensure they are building client relations, staying abreast of agency/client accounts, notifying team of product changes and implementing campaigns with a keen eye and focus on KPI management
  • Manage individual performance of team members
  • Interview and hire new team members


Requirements include:
  • Bachelor's degree in Communication, Marketing, Advertising or Business
  • 4-5+ years of client service experience
  • 2-3 years of experience working in a digital environment (desired)
  • Strong verbal, written, and presentation skills
  • Strong history of taking ownership for team and project results
  • Great experience improving business processes
  • Knowledge of digital advertising soft wares
  • Ability to prioritize, multi-task and meet deadlines
  • A proactive, customer service, solution-oriented attitude


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
 Washington
DC
20036
US
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