Supervisor, Client Service

7 days left

Washington, DC
May 11, 2022
Jun 04, 2022
Full Time
Job Description

We're looking for a dynamic professional to join our world-class client solutions team as The Washington Post's Supervisor, Client Services. It's an exciting chance to combine your analytical and creative thinking to lead a high-caliber team for one of the world's most trusted and respected news sources. With a focus on exceeding client expectations, you will manage the execution of our pre-sale and post-sale strategy for our digital advertising, by effectively leading a team of Client Service Managers. Your coaching, management, and leadership will directly impact our digital advertising sales revenue.

Responsibilities include:
  • Develop a strong and growing understanding The Washington Post's digital value proposition and become an expert in the digital products offered
  • Build and develop a top-caliber Client Service team
  • Build, shape and improve our operating processes
  • Ensure all contractual requirements for advertising clients are always met
  • Aid in campaign optimizations and understand online inventory
  • Engage customers in written form and over the phone
  • Facilitate cross-company communications among various offices and teams
  • Coach team members to ensure they are building client relations, staying abreast of agency/client accounts, notifying team of product changes and implementing campaigns with a keen eye and focus on KPI management
  • Manage individual performance of team members
  • Interview and hire new team members

Requirements include:
  • Bachelor's degree in Communication, Marketing, Advertising or Business
  • 4-5+ years of client service experience
  • 2-3 years of experience working in a digital environment (desired)
  • Strong verbal, written, and presentation skills
  • Strong history of taking ownership for team and project results
  • Great experience improving business processes
  • Knowledge of digital advertising soft wares
  • Ability to prioritize, multi-task and meet deadlines
  • A proactive, customer service, solution-oriented attitude

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?


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