Member Case Settlement Specialist

Laurel, MD
May 12, 2022
May 15, 2022
Administrative, Other
Full Time
Job Summary/Company: Our client, a local federal credit union, is searching for a Member Case Settlement Specialist to provide support processing accounts of deceased members and providing credit union services to their family members. This person will serve as a liaison between family members, the credit union, insurance companies and attorneys. A strong sense of empathy and confidentiality is required for this position.

Full vaccination against COVID-19 is required for this position.
  • Processes accounts of deceased and disabled members and administers the insurance claims in compliance with company policy and procedures as well as applicable government regulations.
  • Researches and coordinates account closures and verifies legal owner or beneficiary of deceased member's accounts in compliance with Federal and State regulations. This requires a high level of inter-personal human relation and strong decision-making skills to deal with a breadth of complex and sensitive issues.
  • Performs specialized member and loan services to families of deceased members to provide effective credit union services.
  • Serves as the liaison for members filing Credit Life and Credit Disability insurance claims on accounts. This task requires extensive independent research to ensure appropriate insurance pay out amounts occur.
  • Corresponds with the deceased's family members, their attorneys, Personal Representatives of the Estate and the credit union attorneys in person, via email or phone to secure and validate necessary documentation to process a claim.
  • Researches the accounts and coordinates the account closures with the departments handling payrolls, IRAs, share certificates, consumer loans, mortgage loans, e-commerce and collections. Verifies the legal owner or beneficiary of the accounts to ensure the information is accurate and valid.
Qualifications/Background Profile:
  • Possession of a high school diploma or an equivalency certificate.
  • Three to five years of directly related member service experience in the financial services industry applying knowledge of available products that meet members' and their family needs.
  • Ability to operate the 10 key calculator by touch, accurately perform mathematical functions (add, subtract, multiply, and divide) and to apply concepts of fractions, percentages, ratios and proportions to practical situations.
  • Demonstrated ability to work with little or no direct supervision.


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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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