Senior Manager, Commercial Treasury Management Onboarding Team Lead

Capital One
Richmond, Virginia
May 06, 2022
May 26, 2022
Full Time
West Creek 5 (12075), United States of America, Richmond, Virginia

Senior Manager, Commercial Treasury Management Onboarding Team Lead

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from one of our Capital One hubs in Richmond, VA, McLean, VA, Melville, NY or Plano, TX.

We are seeking a talented and transformational business leader to lead a team of Treasury Management (TM) Onboarding associates. In this role, the ideal candidate would have direct accountability for the setup of 45+ Treasury Management products and services for clients across the Commercial Banking segment. This critical function engages at the beginning of a client's Treasury Management relationship with Capital One, but also engages throughout the lifecycle as clients add and/or modify products and services.

General Responsibilities
  • Team Leadership: This role will have direct accountability for 7+ Associates across geographies / time zones. The leader is charged with coaching and developing associates, creating a culture that is a safe space to learn and challenge norms, while simultaneously setting a constantly rising bar for top performance
  • Client Experience: Although this role is not client-facing on a day to day basis, methodically balancing people / process / risk decisions with impact to client experience will be a critical success factor. The ideal candidate consistently utilizes customer-back design thinking in decision making and regularly evaluates/strengthens how we measure the customer experience
  • Data/Insights: Demonstrated experience/expertise with leveraging data and routines to drive results, and proactively identify risks and process breakdowns
  • Continuous Process Improvement/Risk: Demonstrated experience identifying and implementing continuous improvement opportunities. Drives a culture where Associates have hands-on involvement in challenging existing processes to ensure they are up-to-date with current state risks. Escalates/owns process issues and risk remediations.
  • Stakeholder Management: Cultivates/maintains strong relationships/partnerships with key business partners in Sales, Operations, and Servicing functions
  • Coordinate with Product Management, Client Service, and Sales Leadership/Support to improve agreements and implementation forms to streamline the Onboarding process and improve client satisfaction.
  • Assist TM Onboarding Senior Director with development and execution of strategy and setting group objectives.

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of one of our Capital One hubs in Richmond, VA, McLean, VA, Melville, NY or Plano, TX.

Basic Qualifications:
  • At least 5 years experience working in Operations
  • At least 3 years experience managing teams across geographies

Preferred Qualifications:
  • Bachelor's degree or military experience
  • At least 5 years experience managing teams
  • Certified Treasury Professional designation
  • At least 5 years of detailed knowledge of Treasury Management products and an understanding of the sales process
  • At least 4 years of customer service experience
  • Six Sigma training
  • Ability to work under minimal supervision and work well under pressure
  • Ability to influence others

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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