Arlington County, Virginia
$71,593.60 - $109,408.00 Annually
May 06, 2022
May 20, 2022
Full Time
Position Information
The Department of Human Services (DHS) is seeking a Homeless Services/Continuum of Care Management Analyst for the Housing Assistance Bureau of the Economic Independence Division (EID). The Management Analyst will support the strategic direction of the County's homeless services programs and evolving policy development by performing the following specific duties in coordination and collaboration with CoC stakeholders:

  • DHS Contract compliance:
    • Reviewing scheduled project performance reports and coordinating with the HMIS (Homeless Management Information System) lead to evaluate program performance.
    • Supporting and assisting in project monitoring, compliance and technical assistance for County-contracted homeless service providers.
    • Ensuring alignment of DHS contracts with State and Federal requirements.
    • Reviewing and updating homeless program operating protocols to ensure alignment with CoC policies, Housing First and Racial Equity principles, and the priorities and needs of people with lived experience of homelessness.
  • Continuum of Care policy compliance:
    • Co-leading Centralized Access System (CAS) By-Names List, Case Conferencing, Rapid Re-housing and Permanent Supportive Housing Admissions meetings to support adherence to CoC and DHS policies and contracts.
    • Reinforcing Housing First and Racial Equity principles and the priorities and needs of people with lived experience in system coordination and service delivery.
  • Continuum of Care governance:
    • Managing processes to regularly review and update CoC/CAS Policies, further embedding Housing First and Racial Equity principles in CoC and program operations.
    • Providing CoC staffing support to CoC sub-committees.
    • Serving as secondary Council of Governance liaison.
  • Community and Client Engagement:
    • Supporting strategies to engage and involve people with lived expertise in evaluating and designing homeless system policies and strategies.
    • Maintaining the CoC website.
    • Providing content to weekly CoC communications.
  • Other Duties as Assigned.

The Homeless Services Program serves as the lead agency for the Arlington County's Continuum of Care (CoC) which is the collective body of resources and stakeholders working collaboratively to prevent and end homelessness in Arlington, Virginia. This unit oversees contracts and operations with private, non-profit organizations operating year-round shelters and providing wrap-around services and housing solutions for individuals and families experiencing or at-risk of experiencing homelessness. This unit also provides oversight and coordination across the CoC to ensure alignment of policies, practices, governance, strategic planning, and all other federal and state homeless service requirements.

The successful candidate will possess:

  • Strong interpersonal communication skills to resolve complaints, persuade others, and develop positive, trusting relationships with DHS and all other stakeholders;
  • Demonstrated expertise of federal, state and local regulations, priorities, and best practices in homeless services;
  • Demonstrated ability in project development and project management, with the ability to track and manage competing priorities and deadlines, effectively meet time-sensitive milestones, and clearly communicate updates and challenges, as needed; and
  • Demonstrated skills in tracking and managing complex details and long-term or "big picture" information.

The Department of Human Services is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged, and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to, cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria
Minimums: Bachelor's degree in public administration or related human services field plus considerable experience in homeless services programs and best practices in homeless service delivery, housing programs, or human service-related organizations serving low-income residents with disabilities or residents experiencing homelessness.

Substitution: Additional directly related experience can substitute for the education requirements on a year-for-year basis. A Master's degree in a directly related area may substitute for up to one year of experience.

Desirable: Preference may be given to candidates with demonstrated experience in one of more of the following areas:

  • Ability to work and problem-solve independently;
  • Thorough knowledge of homeless services interventions, the complex needs of people experiencing homelessness, behavioral health concepts, and human service and entitlement programs;
  • Demonstrated ability to make public presentations (i.e., interface with staff from other divisions, property owners, community agencies, etc.);
  • Proficient skills in MS Excel, Crystal Reports, or other quantitative software packages to support data analytics;
  • Master's degree in public administration or related Human Services field (i.e. social work, psychology, sociology, etc.);
  • Basic knowledge of group processes;
  • Basic knowledge of racial equity concepts; and/or
  • Prior program management experience.

Special Requirements
The applicant must possess, or obtain by the time of appointment, a valid driver license. The applicant must authorize Arlington County to obtain, or applicant must provide a copy of official driving record. Any offer of employment may be contingent upon a favorable review of the applicant's driving record.

A pre-hire background check will be required, which may include the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

Completion of a State of Virginia Central Registry Check.

Covid-19 vaccination: Arlington County Government is committed to the health, safety and wellness for all staff. In support of that commitment, all current and newly hired employees are required to provide proof of Covid-19 vaccination. For those qualified employees with a disability or sincerely held religious belief which prohibits them from receiving a vaccine, you will be able to contact the Office of Human Rights to request a reasonable accommodation. Adherence to this policy is a condition of employment.

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