Manager, Project Management (Horizontal Services)

Capital One
McLean, Virginia
May 05, 2022
Jun 03, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Manager, Project Management (Horizontal Services)

Capital One's Card Decisioning Platforms are at the forefront of innovation in creating breakthrough capabilities in our lending ecosystem that benefits hundreds of millions of Americans and fuel growth company-wide. To maximize the leverage of our platforms, we are building a new world class customer success organization. We will be the bridge between our platform's individual capabilities and the business units who leverage these capabilities to provide seamless end to end experiences to Capital One's customers.

We are seeking a Project manager who can work horizontally across platforms to build and manage a services catalogue. As a horizontal project manager, you will be a thought leader with a multidisciplinary mindset, sitting at the interface of business, technology and platforms. Through management of the service catalogue you will drive transformation in our platform delivery to unlock a flywheel of value creation.

Key Responsibilities Include:
  • Developing an end of end understanding of our decisioning platforms and surrounding ecosystems to anticipate how changes in one part of system interplay with the rest
  • Partnering cross-functionally to provide strategic and tactical thought partnership to effectively drive results
  • Building relationships and collaborating with key stakeholders to ensure delivery of commitments
  • Understanding long term roadmaps across decisioning platforms and using that to influence prioritization of business initiatives to create efficiencies
  • Ability to own end-to-end service delivery & ownership in partnership with/on behalf of our internal customers
  • Ability to navigate through an increasingly complex ecosystem, abstracting away the underlying complexity for our internal customers
  • Ability to bridge the gap between business and technology, demonstrating equal adeptness at communicating & collaborating with both groups
  • Ability to provide our internal customers with full transparency into the overall delivery process, effort statuses, resourcing allocations, etc.

We're looking for candidates who are:
  • Intellectually curious and show high level of comfort with ambiguity and complexity
  • Highly fungible and can operate in a rapidly changing environment with a sense of urgency in delivering outcomes
  • Comfortable at thinking big and connecting the dots to align our platform direction with strategic goals of our business segments
  • Exceptional at developing and nurturing relationships with internal customers and platform partners

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 3 years of experience in project management or Analytics or Solutions engineering or Technical consulting or product management

Preferred Qualifications:
  • Advanced degree in any engineering or related technical discipline
  • 2+ years of experience working with complex decisioning systems
  • 2+ years of experience in customer (internal or external) facing role
  • 5+ years of experience in project management or Analytics or Solutions engineering or Technical consulting or product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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