Switchboard Agent (Spanish and English Speaking)

Fairfax, VA
Commensurate with education and experience
May 05, 2022
Jun 04, 2022
Analyst, Research
Full Time
Switchboard Agent (Spanish and English Speaking)The George Mason University, Office of University Branding, invites qualified applicants for the University Switchboard as a Switchboard Agent. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.About the Position:The Switchboard Agent will speak both fluent Spanish and English, and be responsible for providing a high level of customer service to serve as a representative of George Mason University to the internal and external community by responding to patron needs via the University Switchboard. This position responds timely and accurately to patron inquiries (e.g., students, parents, prospective students, guests, etc.) about George Mason University. This position will report to the Fairfax Information Coordinator on the Campus Information and Visitor Services team within the Office of University Branding. Required Qualifications:Must be proficient in Spanish and English;Exhibit strong communication (speaking and listening) and interpersonal skills to interact with patrons in person and over the phone using a positive and professional attitude;Exhibit self-sufficiency, accountability, attention to detail, flexibility, and organization;Must be willing to learn or be familiar with aspects of George Mason University;Must be able to work with a team and community of diverse backgrounds; andBasic computer and word processing skills.Preferred Qualifications:Preference to candidates with previous customer service experience with a desire to help people.

For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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