Lodging Program Specialist
Serves as Headquarters (MR) Lodging Program Specialist for the Official Lodging Program. Supports capital project development and planning, training and adherence to operating and facility standards for TDY Billeting portfolio. Primary focus is the TDY Billeting portfolio. Works with Installation and MR staff to develop capital project scopes and cost estimates, and ensure design and interior standards are met. Provides guidance on service delivery and may conduct quality assurance site visits. Works with MR Procurement Branch to establish centralized contracts for supplies, Furniture, Fixtures, and Equipment (FF&E), etc. Works with MR Construction Branch to support and refine scopes, costs and interior specifications for renovation and modernization projects of TDY Billeting facilities.
Participates in the development, execution, and compliance of policy, operating and financial standards, marketing promotions, facility design, and training programs. Maintains, strengthens, and matures all aspects of the TDY Billeting brand identity. Conducts analysis and recommends changes in operating procedures where necessary to ensure the lodging experience of Marines and sailors exceeds expectations, and brand preference and loyalty are cultivated. Develops commercially accepted hotel practices. Works closely with program managers in the field to establish goals for guest satisfaction through proper use of the Guest Satisfaction Survey (GSS) system. Assists with development of improvement action plans.
Using technical skills and knowledge, analyzes lodging facilities, equipment, guests services, and financial results of operation and offers recommendations for change and improvements. Performs assistance visits to installations to implement new procedures, and conducts training. Tracks results and action plans of the Quality Assurance Inspection Program, which compares lodging operations and facility to TDY Billeting brand standards. Works with the technology expert(s) to assist lodging facilities with efficient and effective use of the approved property management system.
Identifies training requirements among installation lodging program personnel. Prepares and delivers briefings and instruction. May serves as the Marine Corps representative to working groups, meetings, and inter service gatherings. May attends trade shows, seminars, and workshops to stay abreast of new techniques, procedures, and industry trends. Adapts new ideas and concepts within the Marine Corps programs.
Develops correspondence, reports, various papers, operating instructions, manuals, guidebooks, and other items as needed.
Serves as liaison between a Contractor and the Contracting Officer to aid in contract administration. Oversees contractor performance and adherence to contract requirements. Informs the Contracting Officer of potential performance problems. Handles routine correspondence, maintains administrative contract files and forwards copies of correspondence and files to the Contracting Officer. Inspects and accepts products and services as appropriate. Reviews and approves invoices for payment as appropriate. Performs related tasks as designated by the Contracting Officer. The COR must complete Ethics and Standards of Conduct training.
Bachelor’s degree from an accredited college or university in restaurant management, hotel management or a related field appropriate to the work of position AND three years of professional leadership experience in the hospitality industry that demonstrates the knowledge of hotel business practices, program management, financial principles, branded standards, and administration procedures, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.
Must have the ability to evaluate the effectiveness of policies, procedures, promotions, and installation programs. Must be willing to travel. Must possess excellent oral and written communication skills. Must be able to provide leadership and mentoring to facility level managers. Must have a strong understanding of forecasting, management of variable expenses, and labor productivity standards. Must be able to interpret results from guest satisfaction surveys and market penetration reports, and assist with development of improvement action plans. Must be able to conduct sales calls to central reservations call center, tenant military units and housing personnel who may assign members to stay at the official Lodging Facilities.
Eligible for incremental telework as determined by MR/MF policy.