Design Operations Manager, Capital One Software

Capital One
New York, New York
May 01, 2022
May 27, 2022
Full Time
11 West 19th Street (22008), United States of America, New York, New York

Design Operations Manager, Capital One Software

We are currently seeking a Design Operations Manager for an exciting opportunity on our Capital One Software team. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

Who We Are:
Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking. (e.g., Eno).

As we uncovered new challenges along the way, we built and battle tested new capabilities to meet those needs. We've open sourced several of the software tools we built, and we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale.

Today, the Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud, and we are looking for a Design Operations Manager to join us in this venture.

What You'll Do:
You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection
  • Leading the business side of the design process for products and services, from concept to delivery
  • Partnering with design leads to coordinate and prioritize initiatives and resources, including resource planning and allocation
  • Encouraging innovation and helping shape and manage effective and efficient design teams
  • Advocating for prioritization of design centered product enhancements grounded in research and analysis
  • Evangelizing the impact of design with business partners by embracing and advocating for an experience design mindset
  • Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs
  • Participating in the design process (e.g., stakeholder interviews, research, analysis, and work session facilitation) as necessary
  • Driving momentum by keeping the overall work portfolio and team on track
  • Working with partners and teams across various geographies and facilitating workflow of co-located groups
  • Connecting with design community peers by learning, sharing, and teaching, as well as participating in the internal Community of Practice

Leading & Developing Teams
  • Building and leading successful teams by mentoring, coaching, and elevating others
  • Guiding team members in strategy, research, alignment, analysis, process improvement, and change management
  • Navigating conflict resolution within your team as well as within projects, teams and partner relationships
  • Discovery & Delivery
  • Leading the strategic and tactical prioritization of design initiatives and workflows
  • Guiding and managing changes to scope, design, and delivery schedules to meet business needs with available resource
  • Maintaining a well-managed design team and project oversight by:
  • Overseeing and managing team structure (e.g., hiring and onboarding employees, managing contractors and vendors, balancing attrition)
  • Planning and managing budgets, forecasting, and scoping new engagements
  • Identifying and managing risks and mitigation plans
  • Reporting on the portfolio of work to stakeholders. This may include reporting on workflow, scope, resourcing, forecasting, and value of design
  • Overseeing overall portfolio health and team satisfaction

Basic Qualifications
  • At least 5 years of experience with design/creative operations, project management, or program management

Preferred Qualifications
  • Comfortable managing cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Experience managing multiple large teams and portfolios of work
  • Familiarity with agile principles, project management methodologies and tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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