Senior Manager, Process Management (Remote-Eligible)

Capital One
McLean, Virginia
May 01, 2022
May 31, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Senior Manager, Process Management (Remote-Eligible)

Job Description

Join the Card Tech Recruiting Team as part of the Chief of Staff Team for Card Technology (CT). It's an exciting time to be in Technology, especially Card Tech, as we transform the way we do business and deliver effortless digital experiences to our customers.

The Chief of Staff office drives horizontal key initiatives that support ~4500 associates across multiple geographies and multiple business domains. This Senior Process Manager position will be a critical part of the Card Tech Chief of Staff team driving talent alignment strategy and overseeing a new talent matching model: the talent conductor model.

Why You Want This Job!
  • IMPACT : You will contribute to the overall success of Capital One's Talent Acquisition strategy, and our ability to significantly and strategically scale as an organization.
  • VISIBILITY: This role involves a high-level of engagement with executive leadership to create the right strategic staffing plans.
  • CHALLENGE: In this role, you'll be challenged to create innovative ways to increase recruiting engagement, and ultimately help our organization achieve tremendous year-over-year hiring growth
  • GREAT WORK ENVIRONMENT: You can enjoy a fast-paced and fun work environment where innovation is rewarded and where you can learn from talented teammates
  • GROWTH OPPORTUNITY: Your horizontal role will give you access to a variety of projects and teams across Talent Acquisition, enabling growth and the development of new skills.

  • Lead the ongoing associate, campus, and non associate talent strategy for the Card Tech organization
  • Liaise with Director+ leaders on a regular basis to effectively cascade talent messaging, and ensure appropriate change management
  • Drive talent and organizational strategies that help achieve business goals and objectives and attract, retain, and develop the best talent
  • Unearth and analyze domain-level staffing trends, and craft appropriate solutions
  • Create streamlined processes to simplify recruiting and talent alignment
  • Encourage a culture of creative recruiting solutions within Card Tech
  • Build close and collaborative partnerships with multiple HR partners including HR Consultants (HRC), Recruiting, Enterprise D&I Team, Tech Events, Tech Selection, Tech College, CapitalOne University (COU), etc.
  • Guide new managers through the recruiting process through formal training and ad hoc informational sessions.
  • Coordinate alignment between cross-functional teams such as finance, labor strategy, communications, enterprise teams, and real-estate
  • Ensure selection process is well documented and outlined processes are adhered to
  • Identify any outstanding communication gaps, and assemble appropriate resources
  • Direct management of a small team of 3-4 process managers

Here's what we believe will help you be successful in this role:
  • Genuinely care about our associates and their success
  • Understand business technology
  • Exceptional communication skills
  • Collaborative, team player attitude with ability to navigate and influence across levels internally and external to our organization
  • Track record of defining strategy, creating advocacy/alignment and being accountable for outcomes
  • Blend of strategic and tactical thinking to balance overall objectives and priorities with needs and logistics
  • Solid project and program management skills
  • Regularly and systematically use data to uncover opportunities, track performance, and drive decision making
  • Entrepreneurial ability to identify and prioritize opportunities in ambiguous contexts
  • Manage a workload of multiple projects and meet deadlines with minimal direction and supervision

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:
  • Bachelor's degree or military experience
  • At least 4 years of experience in Project or Process Management, Agile Delivery, or Talent Acquisition
  • At least 3 years of People Management experience

Preferred Qualifications:
  • 6+ years of experience in Project or Process Management
  • 2+ years of data analysis experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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