Design Operations Manager - Machine Learning (Remote Eligible)

Capital One
McLean, Virginia
May 01, 2022
May 27, 2022
Full Time
Locations: VA - McLean, United States of America, McLean, Virginia

Design Operations Manager - Machine Learning (Remote Eligible)

At Capital One our vision is to change banking for good and that includes changing the way we work through machine learning and AI. We're building an integrated team of designers, engineers and data scientists to help us redesign the banking experience of the future. Our MLXD team integrates design, engineering, and data science to create intelligent platforms, products and services that improve people's everyday lives.

We are currently seeking a Design Operations Manager to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.

As a Design Ops Manager on the AI/MLXD team, you'll be responsible for leading a highly impactful body of work for our Responsible AI & Machine Learning Platform within the Enterprise ML and AI organization. As such, you'll be working with Product, Tech, and Data Science experts to build prototypes and craft a holistic UX experience, leveraging UX research and low-fidelity execution early on. You'll dive into hands-on delivery in collaboration with a group of talented, kind people whose skills span design, product, tech, data science, and more. Together, you are reinventing how we develop, deploy, and maintain machine learning models that help power our business.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection
  • Leading the business side of the design process for products and services, from concept to delivery
  • Partnering with design leads to coordinate and prioritize initiatives and resources, including resource planning and allocation
  • Encouraging innovation and helping shape and manage effective and efficient design teams
  • Advocating for prioritization of design centered product enhancements grounded in research and analysis
  • Evangelizing the impact of design with business partners by embracing and advocating for an experience design mindset
  • Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs
  • Participating in the design process (e.g., stakeholder interviews, research, analysis, and work session facilitation) as necessary
  • Driving momentum by keeping the overall work portfolio and team on track
  • Working with partners and teams across various geographies and facilitating workflow of co-located groups
  • Connecting with design community peers by learning, sharing, and teaching, as well as participating in the internal Community of Practice

Discovery & Delivery
  • Overseeing the strategic and tactical prioritization of design initiatives and workflows
  • Determining and implement process improvements
  • Maintaining a well managed design team and project oversight by:
    • Overseeing and managing team structure (e.g., hiring and onboarding employees, managing contractors and vendors, balancing attrition)
    • Managing changes to scope, design, and delivery schedules to meet business needs with available resources
    • Managing budgets, forecasting and scoping of new engagements
    • Communicating status, issues, and forecasts to stakeholders and ensuring work is aligned to company, organizational, and team imperatives and goals
    • Monitoring and balancing overall project health and team satisfaction
    • Creating and managing team and cross collaboration processes
    • Creating and implementing measurement plans and ensuring quality for successful delivery

Basic Qualifications

  • At least 2 years of experience with program, project management, producing, or scrum
  • At least 2 years of experience working as part of a Design Team
  • At least 2 years of experience with Lean UX and Dual Track Agile

Preferred Qualifications

  • Comfortable managing cross-channel experiences
  • Comfortable working with Product and Tech partners
  • Familiarity working with design or creative teams
  • Familiarity with agile principles, project management methodologies and tools

Capital One is open to hiring a Remote Employee for this opportunity

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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