IT Service Technician

McLean, Virginia
Apr 30, 2022
May 26, 2022
Full Time

Here at Appian, we're passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.

Our Business Technology team is looking for an End User Services Technician who is customer oriented, analytical, and has an interest in partnering with our software development organization on their infrastructure.

To be successful in this role, you need:
  • To assist with Windows, Linux and Macintosh desktop administration
  • To assist in the maintenance of Appian's IT network and server infrastructure
  • To assist in the administration of Appian's voice networks
  • To provide capabilities to improve Appian's productivity
  • To provide initial technical support to Appian's global employees via IT Service Desk cases
  • To provide on-call resolution for mission critical issues and document solutions within the case management system
  • To enhance overall system security, performance and availability
  • To assist with the lifecycle of end user hardware and software inventory
  • To have competency in administering desktop operating systems
  • To have exceptional verbal and written communication skills
  • To have strong problem solving skills and attention to detail
  • To have an interest in cloud computing

Some of the tools and resources we will equip you with include:
  • We'll immerse you into our community rooted in respect starting on day one. Our community and strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.
  • Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education.

Basic Qualifications:
  • B.S. in Engineering, Information Systems, Computer Science, or a related field
  • Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on call duties
  • Ability to lift 50 lbs

About Appian

Before Appian was a company, it was an idea. Not about a product or a market, but about the culture needed to sustain innovation and value. Today, we help businesses build apps and workflows rapidly, with a low-code automation platform.

Appian was founded on the belief that talented and passionate people, given the power and autonomy to excel, will deliver amazing impact. We have worked thoughtfully to create an inclusive, agile and collaborative work environment where employees feel challenged, and all voices are heard. We value and encourage cross-departmental collaboration, and actively seek opportunities to better ourselves and others. Creating impact to us means that when we deliver results, we're focused on lasting positive change.

Join us.

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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