Customer Service Representative

Washington, DC
Base salary mid 40's plus excellent benefits
May 10, 2022
Jun 06, 2022
Customer Service
Full Time
Professional Customer Representative sought for a high-profile position with this well-respected trade association as candidates apply for and test for certification:

In this position you will:
  • Assists candidates with understanding exam registration, initial certification requirements, and next steps in the certification process
  • Manages high volume of calls with existing or potential certificants; utilize a variety of personal outreach approaches to facilitate candidate advancement through the certification process
  • Provides advice and support on opportunities to complete requirements, especially exam support resources; understands when to provide advice and when to seek assistance from staff experts on how to assist candidates with unique situations
  • Create personalized follow-up plans with candidates who have not taken the next steps towards certification; understands the "why" and provide information that motivates action
  • Deliver resources to candidates with real-life examples of how other candidates overcame obstacles, both professional and personal, to pass the exam and achieve certification.
  • Provide reporting on personal candidate outreach and progress towards certification; collects, records, and reports on individual contact feedback to identify common obstacles
  • Attend mandatory training sessions to stay up to date on product or company policy changes
  • Participate in special projects or support to various departments, as approved
  • Perform other duties as assigned

Job Requirements

  • A minimum of one year of experience in customer service or a call center environment
  • Outstanding customer service skills and behaviors, including active listening, rapport building
    skills, accuracy, and professionalism
  • Self-directed and motivated to pursue goals with only minimal management on a day-to-day
  • Ability and interest to actively engage and interact with candidates via telephone and email on
    ongoing basis
  • Strong written and verbal communication skills
  • Ability to multi-task and be flexible to meet business needs
  • Ability to work effectively and collaboratively with others
  • Excellent attention to detail
  • Proficient in Microsoft Office suite; database experience is a plus

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Tracy Van Duston
Senior Account Manager