Customer Success - Technical Project Manager (Manager)

Capital One
McLean, Virginia
Apr 28, 2022
May 27, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Customer Success - Technical Project Manager (Manager)

Customer Success Project Manager (Manager)

As a Manager Project Manager with the Customer Success team at Capital One, you will help to shape a new SaaS strategy to deliver key initiatives for our Card business. We are building a new world class organization that will work horizontally across many platforms, with project management at the interface between our internal business units and our technology partners.

Capital One's Card Decisioning Platforms are at the forefront of innovation in creating breakthrough capabilities in our lending ecosystem that benefit hundreds of millions of Americans and fuel growth company-wide. As a member of the Customer Success team, you will work with smart and passionate business owners, product managers, technologists, and agilists to deliver results that have a significant impact on the company's bottom line.

Key Responsibilities include:
  • Leading moderate to large, complex, cross-functional projects in close collaboration with business, product and platform partners
  • Engaging to understand the problem domain, business priorities and big picture implications related to owned initiatives
  • Establishing a project framework to drive clarity and coordination across platforms in a complex dynamic environment
  • Advocating for quality and auditability of deliverables to ensure well-managed results
  • Partnering with Operations and ensuring projects are managed with awareness of risk mitigation
  • Maintaining a strong internal customer focus, and driving visibility to stakeholders and leadership
  • Leveraging outstanding influence and communication skills to build relationships across impacted groups, from performer to senior leadership levels
  • Partnering within the Customer Success team to provide strategic and tactical thought leadership to effectively drive project/program delivery
  • Bringing a passion for coaching and developing junior associates on their project/program management journey

Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 3 years of Project Management experience
  • At least 2 years in a cross-functional, Agile-driven project environment
  • At least 1 year of People Management experience

Preferred Qualifications:
  • Masters / MBA degree
  • Computer Science degree or experience working with technical teams in an AWS or microservices engineering environment
  • 5+ years of Project Management experience
  • 3+ years in a cross-functional, Agile-driven project environment
  • 2+ years of People Management experience
  • PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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