Change Management Lead, Workplace Solutions

Capital One
McLean, Virginia
Apr 27, 2022
May 26, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Change Management Lead, Workplace Solutions

At Capital One, we lived our shared Values of Excellence and Do the Right Thing - committing to advance racial equity and grow diversity, inclusion and belonging at work and across our communities.

This position provides change management leadership for core projects by assessing impact of change to associates, planning, documenting changes, and creating and implementing change management strategies that maximize associate adoption and usage in a highly collaborative working environment. The Change Management Manager works to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact associates in the organization to increase value creation. Additionally, this role will require collaborating across teams, within and beyond WPS, to align and deliver on the change management strategies and enable transformation.

As a Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on an important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. Candidates must be willing to travel domestically (up to 20%).

You might love this position if:
  • You are creative and enjoying tapping the imagination of others in an organization in order to drive change
  • Enjoy active listening, research and getting feedback from key stakeholders
  • You're comfortable communicating across channels, and can adapt tone and personality to match the audience and the need.
  • You can operate in a fast-paced environment with constantly evolving priorities and needs.
  • You quickly adapt to situations where the work is outside of the scope of your respective role.
  • You enjoy a good pun.

What you'll do:
  • Lead change management activities for projects and programs of all sizes at the organizational level
  • Demonstrate excellent change management, bringing the ability to quickly put change management structure in place to manage change in a dynamic complex environment
  • Gather end user impacts and create change and training plans
  • Identify, develop and execute evaluation criteria to assess the impact
  • Conduct, evaluate and present impact assessments, gap, and people change readiness
  • Demonstrate excellent change management skills and ability to manage work, scope, priorities and risks
  • Apply various change management methodologies
  • Work in ambiguity and quickly adapt to changing priorities and project direction
  • Partner with and provide tactical support to stakeholder leads and teams to define, tailor, and implement change management strategies, plans and messaging via the most appropriate channels
  • Lead meetings to demo system changes and drive stakeholder awareness and promote an environment to obtain feedback
  • Identify and analyze risk mitigation tactics, problem solve, and integrate solutions into the change management plan, where appropriate
  • Understand key priorities and complex issues quickly for the larger organization and create clear and impactful presentations
  • Display excellent influencing, communication, and partnership skills, which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
  • Implement mechanisms to support and coach people through change transition and adoption phase to maximize buy-in, reduce risk and resistance
  • Create and measure success metrics and monitor change progress

Basic Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 5 Years of Project Management experience
  • At least 5 Years of Change Management experience

Preferred Qualifications:
  • Certification in Change Management
  • At least 10 years of Project Management experience
  • At least 10 years experience developing Change Management metrics

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs