Renewal Account Manager

Remote (United States), Remote (United States)
Apr 26, 2022
May 26, 2022
Full Time

As part of a high-performing, fast-paced and collaborative Renewal Sales team, you as the Renewal Account Manager will partner with the Account Executive and other internal stakeholders to lead the development of renewal strategies and drive renewal execution.

To be successful in this role, you need:

● Experience engaging with key decision makers to discuss customer requirements for contract renewal as well as opportunities for upsell/cross-sell

● Demonstrated ability to work a renewal cadence within a sales territory, taking action several quarters ahead of a service end date to determine renewal readiness and engage with appropriate stakeholders as needed to mitigate renewal risk while also managing in-quarter renewals

● Track record building relationships with peers and cross-functional stakeholders including Sales, Deals Desk, Legal, and Partner teams

● Ability to negotiate large, complex contracts

● Creative problem-solving skills and initiative to identify areas of process improvement and efficiency

● Commitment to producing a weekly, accurate forecast for both in-quarter and out-quarter renewals

Some of the tools and resources we will equip you with include:

Culture: You will directly contribute to our double-digit year over year growth backed by a world-class collaborative sales organization. In addition, Appian offers a competitive salary and generous benefits; including a flexible time off allowance and great perks. Hear more from an Account Executive herself on how Appian is the most inclusive sales environment she's ever worked in here.

Product: Our Appian product is driving digital transformation and with our Appian Guarantee, our customers can even have their first project completed in just 8 weeks. With the market research firm Forrester estimating the low-code platform market will be around $14 billion by 2024, it is no wonder why more and more customers are turning to low-code with Appian. Hear more from one of our Regional Vice Presidents here about how our product has kept him with the company.

Training: Sales Fast Start, which is our 5-day training program focused on equipping our sales new hires with the skills and knowledge needed to be successful out in the field, like ValueSelling Framework training.

Basic qualifications:

● 7+ years demonstrated success in a renewal management, sales or customer success capacity within the SaaS and/or technology industry

● Demonstrated consistent quota achievement

● Bachelor's degree (or higher level of education) required