ATM Operations Manager
- Employer
- Capital One
- Location
- Glen Allen, Virginia
- Closing date
- May 22, 2022
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
ATM Operations Manager
As an ATM Operations Manager, you will be responsible for energizing your team to drive our production ATM fleet to achieve the highest levels of performance and reliability in the industry. Your team consists of Operations Analysts who respond to incidents and issues related to ATM performance that are identified by Capital One associates and resolved either by your team or by the dispatching of a service technician to the location of the ATM to address physical issues .
You will lead and develop your team to improve processes and drive small projects that will improve business performance and move toward our Bank Operations goal to Aspire for Error Free Operations.
Responsibilities:
- Work with internal teams and vendors to expedite resolution to ATM issues, ensuring reliability and minimum downtime
- Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
- Conduct weekly 1:1 meetings with direct reports to support individual professional development and to address performance issues.
- Ensure Fleet is compliant with all Federal/state/local/internal requirements (e.g. ADA mandates, MC/Visa requirements, signage disclosures for members & non-members)
- Maintain strong knowledge of trends and innovations within the ATM industry
- Responsible for managing and maintaining efficient ATM operational processes
- Implement corrective action plans when hardware service providers fail to meet uptime standards
- Support continuous improvements through people, process and technology enhancements
- Implement internal quality control (QC) audits to ensure work is being done accurately and safely.
Candidates must live within 100 miles of a hub site in Richmond, VA
The candidate should be:
- Well organized, a team-player, motivated and flexible with working hours
- Able to prioritize work and perform well in a high volume environment
- Strong collaboration, persuasion, negotiating and relationship building skills
- Strong verbal and written communication skills
Basic Qualifications:
- Bachelor's Degree or Military experience
- At least 3 years experience working with NCR ATMs
- At least 5 years of technical ATM experience
- At least 3 years of experience in an Operations management role
Preferred Qualifications:
- PMP, Agile, Lean, or Six Sigma certification
- At least 1 year of working with ITIL and Service Delivery Models
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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