Process Manager - Senior Associate

Capital One
Bethesda, Maryland
Apr 23, 2022
May 22, 2022
Full Time
Bethesda Metro Center (17049), United States of America, Bethesda, Maryland

Process Manager - Senior Associate

We are looking for passion and value diverse views. We actively seek team members with a variety of backgrounds and experiences. If you are curious and eager to learn new things, enjoy relationship building, have a deep reverence for process management, and love to have fun at work, this may be the role for you!

Process Managers thrive in understanding how things work - that means designing business processes, understanding, and mitigating business risks and ensuring we have the right controls in place - and then making them better . As a Senior Process Manager in the Centralized Loan Processing Team, you will be working with the Commercial Real Estate Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes. As a Senior Process Manager, you will:
  • Design and manage the daily process flow including process measurement, analysis, and responding to breakdowns as needed
  • Proactively manage the third-party report process including obtaining bids, engagement, drafting site inspection memos and scheduling site inspections, tracking status and due dates
  • Manage cost accounting summaries, tracks vendor invoices and ensure timely payment
  • Maintain loan system of record (Salesforce) to support Underwriting and Closing activities.
  • Manage and deliver loan documents and data to Agencies
  • Execute tasks and responsibilities in compliance to Bank and Agency regulations and guidelines
  • Support various Compliance and Audit reviews including providing responses to data needs, process walkthroughs, issue remediation and designing new controls and documentation
  • Support identification of processes that are good candidates for standardization, digitization or automation and helping design new processes
  • Lead projects from start to finish including scoping, coordination with stakeholders, planning and tracking status
  • Support oversight of processes assigned to offshore team by building an understanding of their responsibilities and help them to navigate through competing priorities
  • Support vendor management functions and ensure they are compliant with the Agency guidelines
  • Create, update, and maintain procedures & job aids related to the Centralized Teams' functions
  • Provide updates / support to stakeholders in the absence of supervisor to ensure a continuous flow of work

Desired Characteristics:
  • Strong interpersonal skills and comfortable interacting with diverse teams
  • Knowledgeable of Microsoft Office products and Google suite
  • Ability to quickly learn database and applications
  • Strong problem-solving skills with sound logic
  • Assertive, proactive, and results-focused
  • Detail-oriented with the ability to deliver timely, error-free work, with a high degree of independence
  • Ability to contribute actively in a team environmentand support team goals through motivating others to consider unique perspectives and approaches to work

Basic Requirements:
  • Bachelor's Degree or military experience.
  • At least 3 years of experience in Process, Program or Project Management.

Preferred Requirements:
  • 4+ years of experience in Process, Program or Project Management.
  • 4+ years of banking experience working in loan administrative function.
  • Advanced degree or certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.



No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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