Service Desk Coordinator
- Employer
- Alexandria City Public Schools
- Location
- Alexandria, Virginia
- Closing date
- Dec 9, 2022
View more
- Industry
- Education
- Function
- Help Desk Technician, Program Manager, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
The Service Desk Coordinator maintains computer and telephone network equipment in operating condition; meets the technology needs of the district; installs and maintains operating systems and application software; instructs staff in the use and operation of the various software programs; documents information and resolves immediate operational and/or safety concerns.
Qualifications
Education: Bachelor's degree in job related area.
Certificates & Licenses: None required.
Experience: Job related experience with increasing levels of responsibility is required.
Key Competencies: Proficient in business telephone etiquette; computer operating systems; and pertinent software applications.
Essentials Functions
- Administers systems and servers related to district LAN and WAN (e.g. email system, accounts, print queue, workstation ID, IP assignments, computer labs, classroom computers, etc.) to ensure availability of services to authorized users.
- Assesses computer, network or software malfunctions (e.g. application software, computer equipment, network software, etc.) to effect repair and return to operation.
- Coordinates with other staff or vendors to provide Help Desk dispatch, troubleshooting, escalating issues to appropriate personnel for resolution and/or assigning practices for repairs.
- Inspects computer and network equipment requiring specialized computer repair and trouble shooting skills to identify and verify repair needs.
- Installs software products and various peripheral equipment on computers (e.g. application software, scanners, external drives, additional random access memory) to upgrade and improve school district computers.
- Maintains manual and electronic documents, files and records to document activities and/or provide an up-to date reference and audit trail.
- Prepares written materials (e.g. reports, memos, letters, etc.) to document activities, provide written reference and/or convey information.
- Procures equipment, supplies and materials to maintain availability of required items and complete jobs efficiently.
- Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills to maintain computer and network equipment in a safe and functional operating condition.
- Responds to inquiries to provide information and/or refer to appropriate personnel.
- Trains selected personnel to ensure their ability to use new and/or existing software.
- Attends meetings as assigned to convey and/or receive information required to perform functions.
- Assists other personnel as may be required to ensure an efficient and effective work environment.
Clearances:
- Criminal Justice Fingerprint/CPS Background Clearance.
- Tuberculosis Skin Test.
Public Health Compliance
- Proof of COVID vaccination. Exemptions for religious/medical will be reviewed.
- Must follow safety and health protocols.
WP
Primary Location:
Central Office
Salary Range:
$67,622.40 - $83,136.00 / Support SUP-35
Shift Type:
Full-Time
Company
Alexandria City Public Schools is one of the most diverse school systems in the country and we celebrate that diversity. Our students come from more than 80 different countries, speak more than 60 languages, and represent a rainbow of ethnic and cultural groups. They are economically diverse, but all are rich in that the residents of Alexandria are dedicated to ensuring that each and every one of them achieves success.
The children of Alexandria have benefited significantly from the strong support of City Council and the Alexandria community over the years. Tremendous gains have been made in student achievement and ACPS continues to be in the forefront of technology integration.
T.C. Williams High School is on the cutting edge, both inside and out. The award-winning building features numerous environmentally sound features, such as a 450,000-gallon underground cistern that collects and stores rainwater for building use, and a rooftop garden that provides stormwater management. The redesigned educational program at T.C. consists of smaller learning communities designed to increase academic achievement and the level of student engagement. Students feel more connected to caring adults, and teachers have more opportunity to know and support their students.
The City of Alexandria was recently named one of the Top 100 Communities for Young People by America's Promise, partly because of the quality of our schools and programs. A recent City survey indicates that the number of people who made the decision to live in Alexandria based on the quality of the schools has increased since 2004. We have many reasons to celebrate. ACPS is truly an urban success!
- Location
-
2000 N Beauregard St
Alexandria
VA
22314
US
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