Arlington County, Virginia
$46,592.00 - $71,177.60 Annually
Apr 23, 2022
May 28, 2022
Audit and Tax
Full Time
Position Information
The C ommissioner of Revenue Office is seeking a Tax Assessor to manage customer service transactions in its Vehicle Personal Property Tax Division and provide support with specialized duties in a complex tax assessment program. The Assessor will work in a call center environment counseling taxpayers over the phone, in person, online, or by correspondence, concerning their legal obligation to register their vehicles, personal property filings and prorating of personal property taxes levied by Arlington County. The work will be performed in accordance with the rules and regulations of the state of Virginia and the procedures and policies of the Office of the Commissioner of Revenue.

Specific duties include:

  • Providing technical advice and guidance to County residents in the resolution of tax assessment requests;
  • Researching and responding to inquiries regarding tax laws, federal laws, state, Code of Virginia, Arlington County Codes, and individual's assessment;
  • Utilizing the JD Power Official Car Guide (formerly NADA Guides), and various recognized pricing guides, records of Department of Motor Vehicles (DMV), and other technical sources;
  • Classifying cases and determining appropriate tax liability, tax exemptions and tax relief;
  • Prioritizing and researching vehicle personal property tax account records, generating appropriate follow up documentation;
  • Conducting follow-ups on correspondence sent to taxpayers and informing taxpayers of their legal obligation to file with the County;
  • Consulting out-of-state and other Virginia jurisdictions' vehicle personal property tax offices in order to determine the correct tax liability;
  • Clarifying tax information, adjustments and decisions to taxpayers over the phone, through email or correspondence; and
  • Assisting in the maintenance of the automated vehicle information system and maintaining legally appropriate level of confidentiality.
The ideal candidate has the following experience:

  • Motor vehicle valuation and account record (VIN, Make and Model) processing, financing, registration and/or titling;
  • Interpreting policies/regulations and/or tax regulations to customers; and
  • Customer service in a financial services environment.

Selection Criteria

  • High school/GED or vocational school;
  • One (1) year of progressively responsible experience in tax preparation or tax assessments; and
  • Customer service in the public sector.
Desirable: Preference may be given to candidates with experience in one or more of the following:

  • Experience in personal property tax preparation or vehicle tax assessments;
  • Dealing with a diverse population;
  • Performing multiple tasks in a fast-paced, high volume customer service environment; and/or
  • Bilingual/fluency in Spanish. (Not Required)

Special Requirements
COVID-19 Vaccination: The Arlington County Commissioner of Revenue Office is committed to the health, safety and wellness of all staff. In support of that commitment, all current and newly hired employees are required to provide proof of COVID-19 vaccination. For those qualified employees with a disability or sincerely held religious belief which prohibits them from receiving a vaccine, you will be able to request a reasonable accommodation. Adherence to this policy is a condition of employment.

Must be available during the tax deadline season, Mid-August through Mid-November. The Office of the Commissioner of Revenue reserves the right to change these dates.

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