Customer Service Representative

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities

1) Manage large amounts of incoming calls
2) Generate sales leads
3) Identify and assess customers’ needs to achieve satisfaction
4) Build sustainable relationships and trust with customer accounts through open and interactive communication
5) Provide accurate, valid and complete information by using the right methods/tools
6) Meet personal/customer service team sales targets and call handling quotas
7) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8) Keep records of customer interactions, process customer accounts and file documents
9) Follow communication procedures, guidelines and policies
10) Take the extra mile to engage customers

Skills

1) Proven customer support experience or experience as a client service representative
2) Track record of over-achieving quota
3) Strong phone contact handling skills and active listening
4) Familiarity with CRM systems and practices
5) Customer orientation and ability to adapt/respond to different types of characters
6) Excellent communication and presentation skills
7) Ability to multi-task, prioritize, and manage time effectively
8) High school degree

Job Duties:

1) Answer incoming customer inquiries
2 Collaborate with management teams to stay updated on new products, services, and policies
3 Record customer information within our customer service database
4) Engage with clients in a friendly and professional manner while actively listening to their concerns
5) Offer support and solutions to customers in accordance with the company's customer service policies
6) Other duties as requested

This Job Is:

*A job for which military experienced candidates are encouraged to apply
*A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
*A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
*A job for which all ages, including older job seekers, are encouraged to apply
*Open to applicants who do not have a college diploma
*A job for which people with disabilities are encouraged to apply