Locations: Sales - MI - Detroit, United States of America, Detroit, Michigan

Account Manager, Card Partnerships Field Store Engagement

Summary

Capital One is seeking a talented Account Manager to join our retail store engagement field sales team. In this exciting role, you will establish meaningful relationships with retail leaders within an assigned territory to drive engagement with the credit card program. This person will work directly with store leadership and key internal stakeholders (Marketing, Customer Experience, Compliance, etc.) to ensure the best possible experience for consumers and store associates related to the card program, by ensuring regional strategies are effectively rolled out to stores.

The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our retail partner while also focusing on risk management across their portfolio. They will be innovative, highly organized and have a measurable, demonstrated ability to drive business results while delivering superior service. This is a remote position. The candidate will manage clients located within their territory, with the expectation of 75% of the time in store, to include occasional evenings and weekends for marketing activities that correlate with highest store traffic periods, with overnight travel as needed.

Key Responsibilities:

• Become a trusted advisor and subject matter expert for credit products across all level of retail partner's store and credit services hierarchy
  
• Work with partner retail leadership to understand day to day operations, top challenges and pain points to understand how we can deliver the greatest value to the partner and their customers
  
• Refine and implement card sales model from the ground up by observing and sharing best practices in support of broader sales strategy and customer experience
  
• Collaborate with retail partners to ensure legal and regulatory compliance related to card issuance
  
• Partner with Capital One Marketing on the execution of in store marketing and customer experience programs
  
• Analyze and report on card sales performance metrics to identify additional growth opportunities
  
• Collect and share customer insights and learn about market trends to help retailer understand purchasing needs and behavior of customers
  
• Collaborate with retail partner leaders to proactively problem solve current and future challenges with card sales performance
  
• Deliver effective and timely in-store education and communications to include implementation of in-store marketing programs
  

Basic Qualifications:

• At least 3 years of experience in a client facing role in either B2B sales or multi-store retail leadership role
  

Preferred Qualifications:

• Bachelor's Degree or Military experience
  
• 5 years of retail experience, either directly for a retailer or in a field-based role supporting retailers
  
• 5 years of experience in a client facing role
  
• 1 year of experience in the financial industry
  
• Proficiency in using Salesforce.com
  
• Proficiency in using G Suite
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).