Program Manager

Washington, DC
May 19, 2022
Jul 01, 2022
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Community, State and National Affairs Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP's social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.

The Program Manager assists in developing, executing, and implementing new engagement opportunities that align with the organization's goals and objectives. The Manager investigates, resolves complaints, and listens to grievances on behalf of staff, volunteers and members. This psoition works to achieve AARP's community engagement goals at the national, state and local levels.


  • Identify, coordinate, and manage stakeholders and resources for digital and technical projects for program(s) coordinating across matrix teams and dependencies to meet delivery deadlines and budget.
  • Interpret and understand business needs and objectives, and how they map to Enterprise priorities and the AARP Dashboard. Effectively lead groups of subject matter experts in discussions and problem-solving activities to advance delivery of scalable and efficient digital and large-scale technical solutions including content management systems, identity and security and mobile.
  • Create and maintain formal project plans, reports with results for defined goals, objectives, risks and change in scope and accompanying change management or training documentation. Plan and carry out quality tests, manage deliverables, troubleshoot issues, and resolve problems.
  • Identify key decisions and risks and facilitate their solutions that satisfy the business needs and align with our strategy, platforms, and best practices.
  • Articulate and execute on strategies that support business deliverables.
  • Creation of articles, videos, blog posts, social media posts, product training, presentations, etc. that inform, educate, and/or entertain audiences
  • Designs and executes outreach strategies that position and promote experts, content, and products internally and externally.


  • Bachelor's degree in Information Technology, Business, or related discipline.
  • 8+ years of experience implementing and managing projects in digital learning, virtual event management and production.
  • Experience working in a matrixed environment.
  • May require event support outside of normal business hours.
  • Moderate Noise (Examples: Business Office with Computer Printers, Light Traffic, etc.)
  • Attendance in a broadcast studio for events.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law..

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