Program Coordinator

Program Coordinator for the Office of the University OmbudspersonGeorge Mason University, Virginia's largest and most diverse public research University, is seeking applications for a full-time confidential Program Coordinator in the Office of the University Ombudsperson. The Office listens to visitor concerns, advocates for fair processes, seeks and provides information relating to institutional resources, policies and practices, offers internal and external referral options, and assists in resolving concerns and critical situations. George Mason University has a strong institutional commitment to achieving excellence and diversity among its faculty and staff and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.Position Summary:The Program Coordinator is the initial point of contact for the Office of the University Ombudsperson and hence is responsible for welcoming and acknowledging the dignity of the diverse individuals who call, write, or visit. The successful candidate will understand alternative dispute resolution or compassionate communication practices. Furthermore, this individual will have a track record of interacting with distraught, dissatisfied, and even angry individuals in a manner that helps to de-escalate their stress and anxiety. Effective communication, data management, and administrative skills are essential for the person who fills this position.The incumbent will manage the administrative and operational functions of the Office. Such functions include, but are not limited to, scheduling, electronic communication, event planning, and budget management. The Coordinator will facilitate the visitor intake process and confidentially track Office statistics. Proficiency in assisting people in an intellectually and compositionally diverse setting is necessary. The Coordinator will work collaboratively with the Office team to develop, coordinate, and deliver educational and outreach materials and programs of interest to Mason's diverse community.The Office provides independent, informal, unaligned, and confidential services following the standards of practice and ethical code of the International Ombuds Association (IOA). Responsibilities will be executed in alignment with the standards of practice of the Office as a confidential, neutral, independent and informal University resource.Required Qualifications:Bachelor's Degree or equivalent combination of education and experience in alternative dispute resolution, developmental advising, conflict studies, or a related field;A reputation for maintaining composure and exhibiting compassion in the face of strong emotions;Demonstrated experience working with sensitive and confidential information, with appropriate levels of discretion;Functional knowledge of social media tools and how to communicate the mission of the Office with identified constituencies;Demonstrated ability to work independently and to complete multiple tasks within tight deadlines.Preferred Training and Experience:The International Ombuds Association's Foundations of the Organizational Ombuds course;Nonviolent/Compassionate Communication, CINERGY Conflict Management Coaching, Verbal Aikido, or other empathic communication strategies;Work in a higher education environment serving diverse populations.

For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.